Chapter Lead - Digital

Tesco; Welwyn Garden City; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Tesco Mobile is seeking a Chapter Lead to guide and grow capabilities across the chapter while staying hands-on in a squad. You will define standards, enable customer-led, data-driven outcomes and coach colleagues for growth.

You'll lead with a servant mindset, focusing on learning, collaboration and continuous improvement, aligning with Tesco Mobile's agile, inclusive culture.

Qualifications

• Proven experience leading and developing high-performing teams.
• Deep knowledge of digital experience, digital trading and ecommerce performance.
• Experience using data, analytics, experimentation and personalisation to drive outcomes.
• Strong understanding of customer-centric App and Web experiences, including UX/UI and accessibility best practices.
• Excellent communication and stakeholder management, with ability to influence across teams.
• Servant leadership mindset with track record of developing colleagues and driving improvement.
• Strong strategic thinking, commercial awareness and delivery against goals.

Responsibilities

• Lead, coach and develop colleagues within your chapter and assign to squads for optimal outcomes.
• Define and evolve standards, tooling and ways of working to improve delivery and value.
• Build chapter capability through mentoring and capability development.
• Foster collaboration and a strong chapter community for best practice and learning.
• Support hiring, onboarding, performance management and capability growth across the chapter.
• Contribute to chapter strategy and alignment with organisational priorities.
• Remain active in a squad to apply expertise and support strategic initiatives.

Skills

Leadership

Coaching

Stakeholder mgmt

Data analytics

Personalisation

UX/UI

Agile

Tools

Digital experience

Digital trading

Ecommerce performance

UX accessibility

Job description

As a Chapter Lead, you'll focus more on how we work than what we deliver. You'll lead, inspire and develop colleagues within your chapter, ensuring they are deployed to the right squads to maximise both customer outcomes and colleague growth. As a servant leader, you'll foster a culture of learning, knowledge sharing and continuous improvement, while supporting hiring, onboarding and capability development.

You'll also remain hands-on in a squad, applying and developing your own expertise while acting as a recognised leader in your craft across Tesco Mobile.

Importantly, as our capability continues to grow and mature, the scope of this role may evolve over time. While the chapter currently spans a broad range of disciplines, future growth may lead to greater specialisation, with Chapter Leads focusing on a more defined area of expertise while increasing their depth of mastery, leadership and influence within that discipline.

As a Chapter Lead, you will play a leading role in building and evolving world-class capabilities across Tesco Mobile. You will define standards and ways of working that enable teams to deliver customer-led, data-driven outcomes, while supporting the continued growth, development and success of colleagues within your chapter.

• Leading, inspiring and developing colleagues within your chapter, creating an environment that supports learning, knowledge sharing and continuous improvement.
• Acting as a recognised expert in your discipline, providing leadership, guidance and subject matter expertise across Tesco Mobile.
• Defining and evolving standards, methodologies, tooling and ways of working to improve delivery and maximise business value.
• Building chapter capability through coaching, mentoring and the development of colleagues.
• Creating a strong chapter community that promotes collaboration, best practice and continuous learning.
• Empowering colleagues to reach their full potential through effective leadership, performance management and development.
• Supporting the colleague lifecycle, including hiring, onboarding, performance management and capability development.
• Allocating colleagues to squads to maximise customer outcomes, business value and individual growth opportunities.
• Contributing to chapter strategy and supporting its successful execution across the organisation.
• Maintaining a strong focus on business priorities, ensuring teams deliver customer and commercial outcomes.
• Remaining an active member of a squad, applying expertise and supporting the delivery of strategic initiatives and improvements.
• Driving alignment across squads and sharing learnings, best practice and improvements across the wider chapter.

• Proven experience leading, coaching and developing high-performing teams.
• Strong knowledge of digital experience, digital trading and ecommerce performance.
• Experience using data, analytics, experimentation and personalisation to drive customer and commercial outcomes.
• Strong understanding of customer-centric App and Web experiences, including UX/UI and accessibility best practices.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively across teams.
• A servant leadership mindset with a track record of developing colleagues and driving continuous improvement.
• Strong strategic thinking, commercial awareness and experience delivering against business goals.

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we�ve launched into new services and markets. With more than 5 million customers, we�re the largest mobile virtual network operator in the UK. We�re proud to have an inclusive culture that�s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we�ve embraced the Agile way of working. Agile is more than just a methodology � it�s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do � allowing us to respond at pace to our customers� needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.�We�re proud to have been accredited Disability Confident Leader and we�re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We�re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.� We work in a more blended pattern -�combining office and remote working. ”Our offices will continue to be where we connect, collaborate and innovate. ”If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

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