Chaperone (Zero Hours)

OCS; East Lindsey; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a proactive chaperone to welcome visitors and support secure movement around the client site on a zero hours contract. You will coordinate with front of house, security and service requestors to ensure escorted access and safe transport for mobility-impaired visitors.

Key attributes include a smart appearance, excellent communication, and a proven customer service record. A full UK driving licence and the ability to obtain SC clearance are essential.

Qualifications

• Smart, presentable appearance.
• Full UK driving licence with no endorsements.
• Excellent interpersonal and communication skills.
• Proven track record in customer service and/or similar role.
• Well organised with the ability to prioritise.
• Ability to attain and retain security clearance to SC level.
• Able to work independently on a zero hours contract.

Responsibilities

• Receive and welcome all visitors to the site, ensuring escorted access.
• Liaise with Front of House/Reception, site security and service requestor to deliver chaperone service.
• Ensure vehicles used in chaperone service are maintained and in good condition.
• Assist mobility-impaired visitors with transportation and access on site.
• Remain with the person under chaperone until safely delivered to security-cleared personnel.
• Support the client and OCS by providing additional chaperone services when needed.
• Follow OCS Code of Conduct and client rules, maintaining high discipline.

Skills

Interpersonal skills

Communication skills

Initiative

Teamwork

Customer service

Security clearance SC

Job description

About The Role:

OCS are looking for an enthusiastic and capable individual to form a key part of the team on a zero hours contract basis. The provision of Chaperoning service for staff, contractors and visitors to facilitate the safe and secure movement of people, goods and services in and around the client site

Key Responsibilities:

• To receive and make welcome all visitors to the site ensuring they are correctly hosted and not allowed to unescorted (security clearance dependant).
• To liaise with Front of House/Reception colleagues, site security office and services requestor to deliver a site chaperone service in line with security requirements
• To ensure all vehicles used in the undertaking of the chaperone service are maintained, clean and in excellent operational condition, reporting any defects line manager
• To assist mobility impaired visitors with transportation and access on, off and around site
• To remain with and in the line of sight of person/s under chaperone until they are safely delivered to and under escort of suitably security cleared personnel/visitor host
• Develop an understanding of OCS and the client in order to improve personal contribution to the company and all staff interacted with that will increase operational output and performance of the Front of House Chaperone service
• To provide additional support by way of chaperone services in order that OCS can undertake
• maintenance, project or tasks that enhance the overall contract service provision
• To carry out all reasonable tasks that may be requested from time to time by the client or OCS management
• To provide site chaperone services in line with contract Service Hallmarks and Customer Service Policy
• To follow OCS’s Code of Conduct and comply with the Client’s company rules and maintain a high standard of discipline.

Personal Specification:

• Smart, presentable appearance
• Excellent interpersonal and communication skills
• Use of own initiative
• Full UK Driving licence with no endorsements
• Personable, approachable and able to work as part of a multi-functional team
• Proven track record within customer service and/or similar role
• Well organised with the ability to prioritise
• High Level of understanding of customer service excellence and the ability to deliver quality service
• The ability to attain and retain security clearance to SC level

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.