Channel Manager

Brook Street; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking an experienced Channel Manager to support their Belfast client. This role focuses on identifying new partners and maintaining relationships with existing ones in a dynamic UCaaS environment. The ideal candidate will have strong communication skills and a proven track record in channel or account management. Opportunities for growth and a competitive salary await you within this innovative company.

Benefits

Competitive salary

Uncapped commission

Private Healthcare

Ongoing training and professional development

Qualifications

• Previous experience in channel management, account management, or business development (especially in SaaS, telecoms, or UCaaS).
• Ability to deliver confident, clear, and compelling software demonstrations.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-first mindset.
• Organised and able to manage multiple partner relationships.

Responsibilities

• Identify and develop new channel partners.
• Deliver product demonstrations tailored to partner needs.
• Act as the main contact for existing partners.
• Provide ongoing partner training and support.
• Track partner performance and gather feedback.

Skills

Channel management

Account management

Business development

Software demonstrations

Interpersonal skills

Problem-solving

Job description

Brook Street Recruitment is working on behalf of our Belfast client to recruit an experience Channel Manager ( Sales Account Manager ) to join their team on the byphone campaign.

About byphone

byphone is a leading UCaaS (Unified Communications as a Service) platform, providing businesses with innovative, reliable, and scalable communication solutions. We work with partners across the channel to deliver world‑class telephony and collaboration tools to end customers.

The successful candidate will be responsible for identifying and developing new channel partners, showcasing the byphone platform through professional demonstrations, and maintaining strong relationships with existing partners by providing excellent support and account management. This role is ideal for someone with strong communication skills, a proactive approach to business development, and a passion for helping partners succeed.

Key Responsibilities

Business Development

• Prospect for new channel partners to expand byphone's reach.
• Qualify and onboard new partners effectively.
• Deliver engaging product demonstrations tailored to partner needs.

Partner Management

• Act as the main point of contact for existing partners, providing responsive and professional support.
• Handle inbound calls and resolve partner queries efficiently.
• Build and maintain strong, long‑term relationships with partners to drive engagement and retention.

Training & Enablement

• Ensure partners are confident in using and selling the byphone platform.
• Provide ongoing guidance, product updates, and enablement sessions.

Reporting & Feedback

• Track partner performance and pipeline activity.
• Gather partner feedback and share insights with the wider team to support product development and service improvement.

Skills & Experience

• Previous experience in channel management, account management, or business development (preferably within SaaS, telecoms, or UCaaS).
• Ability to deliver confident, clear, and compelling software demonstrations.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem‑solving abilities with a customer‑first mindset.
• Organised and able to manage multiple partner relationships simultaneously.
• A self‑starter with the ability to work independently and as part of a team.

Desirable

• Knowledge of UCaaS, telecoms, or IT reseller environments.
• Experience with CRM tools and reporting.
• Technical aptitude to understand and explain software solutions.

Benefits

• Competitive salary and uncapped commission.
• Opportunity to grow within a fast‑paced, innovative UCaaS company.
• Supportive team culture with ongoing training and professional development.

Private Healthcare.

If you are interested please send your CV to Colleen Farquharson via the apply link.