Change & Process Improvement lead

United Infrastructure Ltd; Warrington; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

United Infrastructure Ltd seeks a seasoned Change Manager to drive business process improvement and change management across its Finance Shared Service Centre. You will collaborate with colleagues to deliver sustainable change that improves how we work and enhances customer experiences.

You will lead training, workshops, and communication plans, while leveraging data to identify opportunities and support evidence-based decisions in a hybrid work setting.

Qualifications

• Experience delivering business change within a Shared Service Centre or similarly complex operational environment.
• Facilitating and implementing change, ideally involving ERP systems.
• Excellent stakeholder management, communication and influencing skills.

Responsibilities

• Support the delivery of business change initiatives by assessing impacts and helping teams successfully adopt new ways of working.
• Ensure change is implemented in a controlled and sustainable way, with benefits tracked and realised.
• Plan, creating and delivering clear, engaging communications to support change initiatives.
• Lead the management of our continuous improvement programme.
• Designing and delivering engaging training to equip colleagues for change.
• Plan, facilitating and documenting business process mapping workshops.
• Reviewing and improving process design, controls and performance.
• Designing future‑state processes that reduce waste, improve efficiency and enhance customer outcomes.
• Analysing data to identify opportunities, solve business problems and support evidence-based decision making.

Skills

Change management

Stakeholder management

Project management

Data analysis

Communication

Continuous improvement

Training delivery

Process mapping

Problem solving

ERP systems

Education

APMG Change Management

Prosci ADKAR

Tools

ERP systems

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas: Utility Infrastructure – designing, building and maintaining critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators. Social Infrastructure – revitalising homes and communities through a wide range of work from retrofit to refurbishment and maintenance.

Equal Opportunities Statement – At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know – we want this to be the best possible experience for you.

What You’ll Be Doing

Reporting to the Head of Change, you’ll play a key role in driving business process improvement, continuous improvement and change management across our Finance Shared Service Centre. Working collaboratively with colleagues you’ll help deliver sustainable change that improves the way we work and enhances the experience of our customers and teams.

• Supporting the delivery of business change initiatives by assessing impacts and helping teams successfully adopt new ways of working.
• Ensuring change is implemented in a controlled and sustainable way, with benefits tracked and realised.
• Planning, creating and delivering clear, engaging communications to support change initiatives.
• Leading the management of our continuous improvement programme.
• Designing and delivering engaging training to equip colleagues for change.
• Planning, facilitating and documenting business process mapping workshops.
• Reviewing and improving process design, controls and performance.
• Designing future‑state processes that reduce waste, improve efficiency and enhance customer outcomes.
• Analysing data to identify opportunities, solve business problems and support evidence-based decision making.

What You’ll Bring

We’re looking for someone who is naturally curious, enjoys solving problems and is passionate about making things better. You’ll also bring:

• A proactive mindset with a passion for change and continuous improvement.
• A curious approach with a desire to learn, develop and challenge existing ways of working.
• The ability to work independently while building strong relationships across the business.
• Excellent stakeholder management, communication and influencing skills.
• Experience delivering business change within a Shared Service Centre or similarly complex operational environment.
• Demonstrable experience of facilitating and implementing change, ideally involving ERP systems.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Experience using data to identify improvement opportunities and support decision making.
• Lean, Six Sigma (Green Belt) and recognised Change Management qualifications (such as APMG Change Management or Prosci ADKAR) would be advantageous but are not essential.

Additional Information

This is a hybrid role, with 4 days in our Warrington office and 1 day at home.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.