Change Manager, GST

NBCUniversal; Brentford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment company in Brentford is seeking a Change Manager to oversee the change process for client applications. The ideal candidate should have at least 3 years of change management experience and a Bachelor’s degree in IT. Responsibilities include managing the Change Advisory Board and coordinating system changes, ensuring compliance and risk assessment. The role requires exceptional communication skills and familiarity with ITIL tools.

Qualifications

• Minimum 3 years’ experience in a change management role.
• Experience managing app store accounts, particularly for OTT applications.
• Expertise with ITIL tools or similar.

Responsibilities

• Manage the change process for client applications and related software services.
• Run the Change Advisory Board and oversee system change approvals.
• Provide executive level reports summarizing system changes.

Skills

Change management

Communication skills

Risk assessment

Compliance

Education

Bachelor’s degree in information technology or relevant field

Tools

Service Now

Job description

Overview

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Responsibilities

The Change Manager will be part of the Reliability & Performance team and will be responsible for managing the change process for the Direct-to-Consumer businesses client applications and related software services. The change manager will oversee the Change Advisory Board, working with delivery teams and the Operations PMO to ensure that all system changes are scheduled and approved before implementation.

• Run the Change Advisory Board, working with delivery teams and key stakeholders to ensure that all changes are reviewed and approved prior to execution.
• Providing weekly and monthly executive level reports summarizing completed and upcoming system changes. Generating weekly download and trend analysis reports for all changes – successful and unsuccessful.
• Coordinate and manage change freezes, assess risk of submitted changes.
• Work with teams to ensure that applications change templates remain compliant with policies.

Qualifications

• Bachelor’s degree in information technology, or a relevant field
• Minimum 3 years’ experience in a change management role.
• Experience managing app store accounts, particularly for OTT applications
• Expertise with Service Now or similar ITIL tool

Desired Characteristics

• Experience with a digital media direct-to-consumer business highly preferred
• ITIL certification a plus
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.
• Ability to understand large complex software systems and their interdependencies.
• Availability to travel as required.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].