Change Manager

RS Group; Weldon; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology services firm is looking for an experienced Change Manager to oversee change management processes across its global IT services. The ideal candidate will have a strong knowledge of ITIL v4 frameworks and proven experience in IT Operations. This role requires excellent communication skills and a proactive approach to problem-solving, driving compliance and minimizing risk to critical services.

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Support for health conditions

Support for neurodiverse colleagues

Fertility support

Enhanced coverage for trans colleagues

Qualifications

• Proven experience in IT Operations or Service Support roles within a global organization.
• Experience managing SLAs, KPIs, and driving service improvement initiatives.
• Ability to remain calm and decisive under pressure.

Responsibilities

• Own and operate the Change Management process end-to-end.
• Review and plan global product changes and system releases.
• Conduct impact and risk assessments for proposed changes.

Skills

Change Management process

ITIL v4 frameworks

Communication skills

Analytical mindset

Problem-solving skills

Tools

ServiceNow

Job description

RS Group is looking for an experienced Change Manager to join our team. This is a key role in ensuring that all changes across our global IT landscape are managed in a controlled, consistent, and well-governed manner. You'll be the central point of contact for all change activity, driving process compliance and minimising risk to business‑critical services.

What You'll Be Doing

• Own and operate the Change Management process end-to-end.
• Act as the primary point of contact within Service Operations for all change‑related activity.
• Review and plan global product changes and system releases, ensuring alignment with business priorities.
• Conduct and validate impact and risk assessments for proposed changes.
• Plan and communicate service outages, maintenance windows, and change‑related activities to stakeholders.
• Chair and lead weekly Change Advisory Board (CAB) meetings.
• Maintain clear and proactive communication with business stakeholders.
• Manage and publish the Forward Schedule of Change (FSC).
• Conduct post‑implementation reviews and capture lessons learned.
• Track improvement actions, ensuring timely completion and sign‑off by service owners.
• Support Release Management processes and attend Release Board and project release meetings.
• Build strong relationships with third‑party support partners and internal resolver groups.
• Identify and drive continuous improvement initiatives within Change Management.
• Perform trend analysis to highlight improvement opportunities.
• Contribute to Problem Management activities related to major or recurring incidents.
• Produce and present critical reports and metrics to stakeholders.
• Attend monthly governance meetings with MSPs to review performance trends.
• Manage and mentor the Change Analyst, fostering growth and capability.

Qualifications

• Proven experience in IT Operations or Service Support roles within a global or regional organisation.
• Strong working knowledge of ITIL v4 frameworks and their practical application.
• Experience managing SLAs, KPIs, and driving service improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Ability to remain calm and decisive under pressure.
• Analytical mindset with strong problem‑solving skills and a proactive approach.

Desirable Skills

• ITIL Practitioner or ITIL v3 Expert certification.
• Hands‑on experience with ServiceNow or similar ITSM platforms.
• Strong understanding of Agile and Waterfall project methodologies.
• Exposure to enterprise business systems and infrastructure environments.

Benefits

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, we’ve just introduced a number of new Family Friendly Policies:

• Help for people to take control of ongoing health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
• Support for neurodiverse colleagues and families with needs assessment, diagnosis and post‑diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
• Support for women at different life stages from streamlined fertility support through to diagnosis and monitoring of endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery.
• Additions to fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.