Change Manager

TXP; City Of London; Remote; GBP 96,000 - 126,000; Full time

Job summary

TXP is recruiting a Change Manager to support a Central Government client. The role focuses on business change across digital services, policy, funding, and approvals, helping departments adopt new processes and ways of working.

The position is largely remote with no minimum onsite requirement, London/Bristol/Manchester options, and a day rate of £600 inside IR35 on a 6-month contract.

Qualifications

• Experience delivering business change involving new processes or digital services.
• Excellent stakeholder engagement with senior stakeholders.
• Ability to influence across complex organisations.
• Experience conducting change impact assessments.
• Experience planning implementation and readiness.
• Ability to translate policy or technical information into actionable steps.
• Experience developing change communications and training materials.
• Experience working with multidisciplinary digital or product teams.
• Ability to work autonomously with minimal supervision.
• Experience using data and user feedback to monitor adoption.

Responsibilities

• Develop and maintain practical change, implementation and adoption plans aligned to programme priorities.
• Assess the impact of change across business processes, governance, roles and users.
• Determine departmental readiness and actions to implement change.
• Build stakeholder relationships, secure senior sponsorship and develop networks of change champions.
• Work across finance, digital, commercial and assurance teams to identify and resolve barriers to adoption.
• Coordinate onboarding and adoption of new digital services and processes.
• Define readiness criteria, responsibilities, training and support requirements.
• Translate complex policy, process and technical changes into clear, practical actions for different audiences.
• Develop communications, guidance, training and supporting materials.
• Work collaboratively with product, service design and user research teams, ensuring feedback informs future improvements.
• Track adoption, readiness, risks and benefits, escalating issues where appropriate.
• Use data and stakeholder feedback to understand whether change is being successfully adopted.
• Develop reusable guidance and onboarding materials that allow teams to operate with progressively less central support.

Skills

Change management

Stakeholder engagement

Stakeholder influence

Impact assessment

Implementation planning

Communication of policy

Training materials

Cross-functional teams

Autonomy

Adoption metrics

Job description

Change Manager - Central Government

Location: London, Bristol or Manchester
Working Pattern: Largely remote, with no minimum onsite requirement
Day Rate: £600 per day, Inside IR35
Contract: 6 months
Client: Central Government

The Opportunity

We are looking for an experienced Change Manager to join a Central Government client within a small, close-knit digital transformation team.

This is a business change-focused position, working across digital services, policy, funding, assurance and approvals. The focus is on helping government departments adopt new processes, services and ways of working rather than managing large-scale IT transformation or technology rollout programmes.

You will work closely with programme leads, service owners, product and delivery teams, finance and digital leaders, and assurance functions to ensure departments are prepared for change and that new approaches become embedded into day-to-day working.

Key Responsibilities

• Develop and maintain practical change, implementation and adoption plans aligned to programme priorities.
• Assess the impact of change across business processes, governance, roles and users.
• Determine departmental readiness and agree the actions required to successfully implement change.
• Build strong stakeholder relationships, secure senior sponsorship and develop networks of change champions.
• Work across finance, digital, commercial and assurance teams to identify and resolve barriers to adoption.
• Coordinate the onboarding and adoption of new digital services and processes.
• Define readiness criteria, responsibilities, training and support requirements.
• Translate complex policy, process and technical changes into clear, practical actions for different audiences.
• Develop communications, guidance, training and supporting materials.
• Work collaboratively with product, service design and user research teams, ensuring feedback informs future improvements.
• Track adoption, readiness, risks and benefits, escalating issues where appropriate.
• Use data and stakeholder feedback to understand whether change is being successfully adopted.
• Develop reusable guidance and onboarding materials that allow teams to operate with progressively less central support.

Essential Skills & Experience

• Strong experience delivering business change involving new processes, digital services or organisational ways of working.
• Excellent stakeholder engagement and relationship-building skills, including engagement with senior stakeholders.
• The ability to quickly build rapport and influence people across complex organisations.
• Experience conducting change impact assessments across processes, governance, roles and users.
• Experience planning implementation and assessing business readiness.
• Ability to translate complex policy or technical information into clear actions for different audiences.
• Experience developing change communications, guidance, training or adoption materials.
• Strong experience working within multidisciplinary digital or product teams.
• Ability to work autonomously, identify the right contacts, develop networks and drive work forward with minimal supervision.
• Experience using data, evidence and user feedback to monitor adoption and benefits.

Highly Desirable

• Previous Central Government, Civil Service or Local Government experience.
• Experience within funding, assurance, approvals or governance environments.
• Experience working within a digital delivery or product team.
• Understanding of Agile delivery, user-centred design and government digital standards.
• A combination of Change Manager and Business Analyst experience, particularly where multiple complex processes need to be brought together.
• Experience working at the intersection of policy, digital services and operational change