Change Manager

dunnhumby; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer data science company in London is seeking a Change Manager to drive data-led transformation initiatives. You will work closely with senior stakeholders to implement change programs that enhance operations and foster a data-driven culture. The ideal candidate has robust experience in change management and a strong ability to influence stakeholders. This role offers a competitive rewards package and flexible working hours.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Proven experience in change management and business transformation within retail or CPG environments.
• Strong influencing skills with senior commercial stakeholders.
• Comfort operating in ambiguity and adapting quickly to changing priorities.

Responsibilities

• Collaborate with business leaders to identify transformation needs.
• Develop and implement change roadmaps and plans.
• Monitor and evaluate change interventions.

Skills

Change management

Business transformation

Influencing skills

Data-driven decision-making

Stakeholder management

Cross-functional team leadership

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Are you a change leader with retail expertise and a passion for data-led transformation?

At dunnhumby, we’re seeking a Change Manager to lead initiatives that reshape Tesco buyers' operations, embedding insight-driven decision-making for measurable impact.

As part of our Transformation team, you’ll collaborate with senior stakeholders to promote the adoption of new tools and processes, ensuring that change programs deliver tangible benefits for Tesco, CPGs, and dunnhumby.

What you’ll do:

• Collaborate with business leaders and clients to identify transformation needs and define future-state visions across people, process, and technology.
• Develop and implement change roadmaps and plans, managing stakeholder expectations and aligning with strategic objectives.
• Encourage Tesco stakeholders to adopt data-driven practices, clearly articulating the benefits and impact of change.
• Lead change activities within programs, including stakeholder assessments, communication and engagement planning, training needs analysis, and case-for-change development.
• Monitor and evaluate change interventions during delivery, adjusting approaches to optimize adoption and engagement.
• Coach line managers and support leadership continuity throughout transformation programs.
• Promote best practice change methodologies and help build a scalable, change-ready culture at dunnhumby.
• Track and sustain change outcomes through benefits management and realization.

What you’ll bring:

• Proven experience in change management and business transformation within retail or CPG environments.
• Strong influencing skills with senior commercial stakeholders, ideally within Tesco or similar organizations.
• Expertise in embedding data-driven decision-making processes and driving the adoption of new tools.
• Ability to manage complex stakeholder relationships and lead cross-functional teams.
• Experience delivering measurable impact through transformation programs.
• Comfort operating in ambiguity and adapting quickly to changing priorities.
• Thought leadership in change management and operational excellence.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

We don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Privacy Notice which can be found (here)

Global Diversity and Inclusion

At dunnhumby, we utilise our diversity of thought as our competitive edge.

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.