Change Management Analyst

NBCUniversal; Brentford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading media company in the UK is seeking a Change Management Analyst to manage the change process for Direct-to-Consumer client applications. Responsibilities include facilitating Change Advisory Board meetings, processing change requests, and creating executive reports. Candidates should have a Bachelor's degree in IT and at least 3 years of change management experience, preferably with ITIL tools like ServiceNow. This role requires exceptional communication skills and may involve travel.

Qualifications

• Minimum 3 years' experience in a change management role.
• Hands-on experience with ITIL tools.
• Availability to travel as required.

Responsibilities

• Facilitate and manage multiple Change Advisory Board (CAB) meetings.
• Manage and process a high volume of change requests each month.
• Create weekly and monthly executive level reports summarising changes.

Skills

Change management experience

Ability to facilitate CAB meetings

Exceptional communication skills

Education

Bachelor’s degree in information technology or relevant field

Tools

ServiceNow

Job description

Job Description

The Change Management Analyst will be part of the Reliability & Performance team and will be responsible for managing the change process for the Direct-to-Consumer businesses client applications and related software services. As a Change Management Analyst you will facilitate Change Advisory Board meetings, work with delivery teams and the Operations PMO to ensure that all system changes are scheduled and approved before implementation.

Responsibilities

• Facilitate and manage multiple Change Advisory Board (CAB) meetings
• Manage and process a high volume of change requests (tickets) each month
• Partner with delivery teams and key stakeholders to ensure that all changes are reviewed and approved prior to execution
• Coordinate and manage change freezes, assess risk of submitted changes
• Create weekly and monthly executive level reports summarising completed and upcoming system changes
• Generating weekly download and trend analysis reports for all changes – successful and unsuccessful.
• Represent Change Management during incident and problem reviews
• Work with teams to ensure that applications change templates remain compliant with policies

Qualifications

• Bachelor’s degree in information technology, or a relevant field
• Minimum 3 years’ experience in a change management role
• Hands‑on experience with ServiceNow or similar ITIL tool

Desired Characteristics

• Experience with a digital media direct‑to‑consumer business highly preferred
• ITIL certification a plus
• Exceptional verbal and written communication skills, comfortable communicating with technical and non‑technical colleagues and executives
• Availability to travel as required

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilityS.