Change & Engagement lead - Public Sector

Infosys Consulting; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Training and development opportunities

Job summary

Infosys Consulting in London seeks a Change & Engagement Lead to drive organisational readiness, stakeholder engagement, user adoption and governance across a large Oracle HCM transformation project. You will partner with client organisations to ensure successful adoption of new processes and ways of working while supporting delivery, training and go-live readiness.

The role acts as the primary change partner for assigned organisations, helping them prepare for and embed new operating models

Qualifications

• Proven experience leading business change and organisational readiness in large transformation programmes.
• Experience across multiple organisations or deployment waves with competing priorities.
• Strong experience implementing Oracle HCM, cloud HR, HRIS or ERP systems.
• Experience partnering with public sector / client organisations to provide advisory services.
• Ability to translate requirements into practical, business-focused actions.

Responsibilities

• Lead stakeholder engagement and relationship management with senior business stakeholders.
• Support governance forums, governance artefacts, RAID logs, readiness assessments and decision-making materials.
• Drive readiness, adoption, and benefits realisation through change plans and communication strategies.
• Map and redesign business processes; support policy and operating model changes.
• Coordinate go-live readiness, hypercare, and post-deployment stabilisation; capture lessons learned.

Skills

Change management

Stakeholder engagement

Governance

Workshop facilitation

Communication

Adoption strategy

Cross-organisational collaboration

Education

Degree-level qualification

APMG Change Management or Prosci (desirable)

Tools

Oracle HCM

HRIS

ERP systems

Job description

Change & Engagement lead

Workforce Transformation practice Public Sector Experience London

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You will be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About Your Role

The Workforce Transformation practice in the UK is looking for a Change & Engagement Lead to drive organisational readiness, stakeholder engagement, user adoption, and business change across a large-scale Oracle HCM transformation programme. Working throughout the full project lifecycle, we are looking for a senior lead to work with client stakeholders to ensure successful adoption of new processes, systems, and ways of working while supporting delivery, governance, communications, training, and go-live readiness.

The role acts as the primary change partner for assigned organisations, helping them prepare for, implement, and embed business and operational change.

Responsibilities

Stakeholder Engagement & Relationship Management

• Build strong relationships with senior business stakeholders and project teams.
• Act as a key liaison between client organisations, programme teams, and delivery partners.
• Facilitate workshops and working sessions focused on change, readiness, adoption, benefits, and communications.
• Support stakeholder governance forums, meetings, and decision-making activities.

Programme Delivery & Governance

• Maintain RAID logs, action trackers, and project reporting to support effective programme delivery.
• Support organisations in managing project plans, resource planning, and governance activities.
• Facilitate readiness reviews and governance checkpoints, identifying gaps and driving actions.
• Prepare governance materials, stakeholder updates, and decision-support documentation

Change Management & Organisational Readiness

• Develop and deliver readiness assessments, change plans, and adoption strategies.
• Support organisations in preparing for new ways of working and process changes.
• Establish and mobilise business change networks and change champions.
• Identify and manage organisational change impacts and adoption risks.

Business Process Transformation

• Facilitate business process re-engineering workshops to map current workflows and design future Oracle HCM processes.
• Support business process readiness planning and the implementation of policy, process and operating model changes.
• Develop process documentation, handbooks, and standard operating procedures. .

Communications, Training, Adoption & Go-Live Support

• Develop and deliver communications, training, and engagement activities to drive stakeholder readiness and user adoption.
• Support benefits realisation by establishing baselines, tracking outcomes, and aligning activities with wider change and transformation plans.
• Coordinate go-live readiness, deployment activities, and hypercare support to ensure a smooth transition and successful embedding of new ways of working.
• Capture and share lessons learned, best practices, and knowledge assets to support continuous improvement across future deployments.

Requirements

Essential Experience

• Proven experience leading business change and organisational readiness activities within large, complex transformation programmes in a consulting environment.
• Experience working across multiple organisations, business units, or deployment waves with competing priorities and stakeholder demands.
• Strong experience in implementing Oracle HCM, cloud HR, HRIS, or enterprise resource planning (ERP) system
• Extensive experience partnering with Public Services organisations to provide consulting and advisory services.
• Demonstrable ability to engage senior business stakeholders and translate programme requirements into practical, business-focused actions.
• Experience facilitating workshops focused on change impacts, process redesign, organisational readiness, communications, training, and benefits realisation.
• Experience managing governance artefacts, including delivery plans, progress reporting, RAID logs, readiness assessments, and decision-making materials.
• Experience supporting go-live preparation, command centre activity, and post-deployment stabilisation.

• Experience supporting workforce, HR, or people-function transformation programmes.

Knowledge, Skills and Capabilities

• Strong knowledge of change management methodologies, organisational readiness approaches, and stakeholder engagement practices.
• Understanding of business process mapping, future-state operating model design, and adoption planning.
• Ability to develop concise, decision-focused materials for both senior leadership and operational governance forums.
• Excellent facilitation, communication, influencing, and relationship management skills.
• Strong planning, analytical, problem-solving, and coordination capabilities.
• Proven ability to collaborate effectively across business, programme, and delivery partner teams.

Qualifications

• Degree-level qualification or equivalent relevant professional experience.
• Professional change management accreditation (e.g. APMG Change Management or Prosci) is desirable.

Given that this is just a short snapshot of the role we encourage you to apply even if youdon'tmeet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experiencerequired, then

Benefits

The Team

Our Workforce Transformation practice in Europe, with over 150 specialists, supports large global companies and most recognizable local brands in solving their most significant challenges around Human Capital Management (HCM) Transformation, Organizational Change and Agile ways of working.

Within the HCM Team, we offervarious servicesenabling HR & HR Cloud Transformations through experience-driven HR Process Design, HR IT & Cloud Advisory, HR TOM & Service Delivery Design as well as overall HR Transformation Program Management.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at thecutting edgeof technology.We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visitour.

Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more?We'dlove to hear from you....