Change Communication Specialist

Hiscox Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is looking for a Change Communications Specialist on a 12-month FTC to support its global change programme. This role involves developing communication strategies, engaging stakeholders, and creating content across various platforms to effectively articulate the transformation narrative. The ideal candidate has over 10 years of experience in communications with an emphasis on change management and must show strong interpersonal skills and an analytical mindset. This position supports a hybrid working model for work-life balance.

Qualifications

• 10+ years of experience in communications, especially in change management.
• Strong understanding of the insurance sector and its communication challenges.
• Ability to create clear, concise, and compelling content for diverse audiences.
• Knowledge of change management principles and practices.

Responsibilities

• Develop comprehensive communication plans for transformation initiatives.
• Shape messages to ensure alignment with corporate objectives.
• Build relationships with stakeholders and provide change management support.
• Produce high-quality communication materials across various formats.

Skills

Change management

Excellent writing and editing

Stakeholder engagement

Project management

Analytical mindset

Job description

We are seeking a dynamic and experienced Change Communications Specialist to join our team on an FTC basis for a 12-month period to support our accelerated global change programme. The successful candidate will play a critical role in shaping and driving the transformation narrative of the business, ensuring that our stakeholders are informed, engaged, and aligned with the company's strategic goals. While primarily internal-focused, the role will also help articulate change externally, particularly through our owned channels.

Responsibilities

• Develop and implement communications strategies: Create and execute comprehensive communication plans that support Hiscox's transformation initiatives and business objectives.
• Shape the message consistently with the broader Hiscox story: Craft compelling messages and narratives that effectively convey the vision, benefits, and progress of transformation initiatives to internal and external stakeholders.
• Stakeholder engagement: Build strong relationships with key stakeholders, including senior leadership, employees, clients, and partners, to ensure consistent and transparent communication. Support the leadership team in engaging with leaders across the business, taking on board feedback and colleagues to inform comms and change strategy.
• Change management support: Collaborate with change management teams to align communication efforts with change initiatives, ensuring smooth transitions and minimizing resistance.
• Content creation: Produce high-quality communication materials, including presentations, newsletters, intranet content, videos, and other multimedia formats.
• Feedback Mechanism: Establish channels for collecting and analysing feedback from stakeholders to continuously improve communication effectiveness and address concerns promptly.
• Cross-functional collaboration: Work closely with various departments, including People, Technology, and Business Units across the organisation, to ensure alignment and consistency in messaging and communication efforts.
• Monitor and evaluate: Track the effectiveness of communication strategies and initiatives, using data and metrics to measure impact and adjust plans as needed.

Qualifications

• 10+ years of experience in communications, with a focus on change management, corporate communications, or a related field. Candidates with slightly fewer years but the right level of knowledge will be considered.
• Industry knowledge: Experience in technology and/or financial services is desirable but not essential. A strong understanding of the insurance sector and its unique communication challenges is a plus.
• Proven track record: Demonstrated success in developing and executing complex, multi‑audience communication strategies that drive business transformation and achieve strategic objectives.
• Exceptional writing and editing skills: Ability to create clear, concise, and compelling content tailored to diverse audiences.
• Change management expertise: Knowledge of change management principles and practices, with the ability to support and guide stakeholders through periods of transition.
• Experience in a matrixed organisation: Candidates need a sophisticated understanding and ability to reflect the complexity of a multi‑matrix organisation and stakeholder map.
• Partnership and influence: While the role reports to Group Communications, it has cross‑business influence and will interact extensively with Business Units and functions as the change story develops to ensure it accurately and correctly reflects their needs.
• Strong interpersonal skills: Excellent relationship‑building and communication skills, with the ability to influence and engage stakeholders at all levels of the organisation.
• Project management: Strong organisational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Analytical mindset: Ability to analyse data and metrics to measure the effectiveness of communication strategies and make data‑driven recommendations for improvement.

Hiscox is a leading specialist insurer, renowned for its expertise and innovative approach within the insurance industry. Our commitment to providing exceptional coverage tailored to our clients' unique needs has positioned us as a trusted partner in mitigating risks and safeguarding futures. As an international specialist insurer, we focus on our key areas of expertise and strength, underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. We search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good, and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working: At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so. We have introduced hybrid working to encourage a healthy work‑life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work‑life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.