Change & Business Readiness Analyst

ADP; Staines-upon-Thames; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global human capital management provider is seeking a Change Management Analyst to contribute to strategic transformation and continuous improvement initiatives. The role requires collaboration with operational teams to ensure changes align with business strategies. The ideal candidate holds a degree in a related field and possesses strong analytical and communication skills, along with familiarity in change management frameworks. Competitive benefits include flexible medical insurance and an annual bonus scheme.

Benefits

25 days holiday

Private medical insurance

Excellent pension scheme

Subsidised gyms

Annual bonus scheme

Qualifications

• Previous experience in a change, process improvement, or service readiness role.
• Experience with Business Continuity Planning or Service Operating Models is a plus.

Responsibilities

• Prioritise change initiatives based on business strategy.
• Monitor and report on benefits realisation of implemented changes.
• Collaborate with operational teams to meet requirements.

Skills

Familiarity with change management frameworks

Analytical thinking

Process knowledge

Excellent verbal and written communication skills

Collaboration in cross-functional teams

Education

Bachelor's degree in business, operations, change management, or a related field

Tools

Visio

Job description

This role will contribute to both strategic transformation programmes and day‑to‑day continuous improvement efforts to ensure all change is delivered consistently, effectively, and with minimal disruption to clients and associates.

Scope of Responsibilities

• Prioritise change initiatives based on alignment with business strategy and potential impact on benefits realisation
• Monitor, measure, and report on the benefits realisation of implemented changes to ensure value delivery and continuous improvement
• Collaborate effectively with operational teams to ensure changes meet their requirements and drive desired outcomes
• Apply ADP's change management framework to initiatives, including impact assessments, communications, and stakeholder alignment
• Support operational readiness planning and execution across the Services organisation
• Partner with cross‑functional stakeholders to embed process excellence across operational workflows
• Maintain and support the delivery of the Continuous Improvement framework within Service Operations
• Contribute to the overall Service Excellence roadmap by identifying and enabling transformation opportunities
• Ensure service changes are embedded in a structured, consistent, and repeatable manner
• Own and update the Service Operating Manual in collaboration with Service Delivery teams and SMEs
• Track change implementation and support post‑change reviews to identify lessons learned
• Support the maintenance, review, and testing of Business Continuity Plans (BCP) in alignment with global standards
• Facilitate end‑to‑end process mapping, documentation, and periodic process reviews

Qualifications and Experience

• Bachelor's degree in business, operations, change management, or a related field – or equivalent work experience
• Previous experience in a change, process improvement, or service readiness role, ideally within a shared services or payroll environment
• Experience with Business Continuity Planning or Service Operating Models is a plus

Key Skills

• Technical expertise: familiarity with change management frameworks (e.g., ADKAR, Prosci), BCP documentation, and process mapping tools such as Visio
• Analytical thinking: strong critical thinking skills and the ability to assess operational impacts of change with a structured, evidence‑based approach
• Process knowledge: solid understanding of service operations, change control, and continuous improvement principles in a shared services environment
• Communication: excellent verbal and written communication skills with the ability to create clear documentation and influence diverse stakeholder groups
• Collaboration: experience working in cross‑functional teams and driving alignment across global and local stakeholders

ADP Overview

A little about ADP: We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We have received recognition for our work by many esteemed organizations. Learn more at ADP's culture website.

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year)
• Flexible benefits – private medical insurance, excellent pension scheme, subsidised gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Study support
• Employee Assistance ProgramCompany social events
• Annual bonus scheme