Change Apprentice - Birmingham

Chartwells Independent; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering service provider in Birmingham is looking for a Change Apprentice to support their Change and Transformation team. This role offers an opportunity to gain hands-on experience while working towards a Level 6 Improvement Leader qualification. The ideal apprentice will have strong communication skills and a collaborative spirit, ready to learn and support various projects aimed at driving efficiency and quality.

Benefits

Financial wellbeing programme

Aviva Digicare

Medicash health cash plan

Pension scheme

Employee Assistance Programme

Holiday purchase scheme

Sharebuy Scheme

Recognition awards

Employee networks

Exclusive Benefits & Wellbeing site

Discounts on shopping

Vodafone discounts

Ongoing training & development

Qualifications

• Aged 18+.
• Strong verbal and written communication skills.
• Basic understanding of change management.

Responsibilities

• Support delivery of outstanding services.
• Learn and apply improvement methodologies.
• Collaborate to create innovative solutions.
• Gather stakeholder feedback.

Skills

Empathy

Clear Communication

Adaptability

Collaboration

Education

Grade 5 or above in English and Maths

Job description

• Job Title: Change Apprentice - Birmingham
• Salary/Hourly Rate: 30000 per year
• Location: Parklands Court, 24 Parklands, Birmingham, England, B45 9PZ
• Reporting to: Change Lead
• Hours/working pattern: 40 hours per week, Monday to Friday
• Contractual Requirements: Candidates must be aged 18+, Grade 5 or above in English and Maths

We’re looking for an ambitious Apprentice to join our passionate team and help us deliver exceptional experiences for the business working in Central Functions. This is a unique opportunity to gain hands‑on experience while working towards a Level 6 Improvement Leader qualification—a degree‑level standard.

What’s in it for you

• Full training provided – previous experience in a professional environment is beneficial but not essential.
• Work alongside a dedicated and supportive team.
• Progress your career with a company that invests in its people.
• Celebrate individuality and be rewarded for going above and beyond.

What you’ll do:

• Support the delivery of outstanding services across the business.
• Learn and apply improvement methodologies to drive efficiency and quality.
• Collaborate with colleagues to create innovative solutions

What you’ll achieve

On completion of your apprenticeship, you’ll become a qualified Improvement Leader, equipped with the skills to lead change and deliver measurable improvements.

Your Key Responsibilities Will Include:

• As a Change Apprentice, you will be a key support to our Change Leads within the internal Change and Transformation team.
• You will be instrumental in driving successful enterprise‑wide transformations and supporting our end users in adoption of new ways of working.
• Your duties involve supporting workshops rooted in change management methodologies.
• You will help gather stakeholder feedback, demonstrating empathy to understand complex organisational dynamics and resistance.
• You will support change readiness assessments and assist in navigating our colleagues through transitions.
• “You’ll also contribute to crafting clear and inclusive communications, support training design and delivery, and help capture lessons learned through retrospectives and feedback sessions.”
• Expect to work across varied projects, applying structure, creativity, and a people‑first mindset to help embed change in meaningful ways.

Our ideal Apprentice will:

• We’re looking for someone who brings empathy, adaptability, and a collaborative spirit to our team.
• High Empathy: The ability to listen actively and understand diverse stakeholder and colleague perspectives during times of uncertainty.
• Clear Communication: Strong verbal and written communication skills, focused on clarity and internal alignment.
• Adaptability: A high capacity to learn and adjust to diverse departmental needs and fast‑paced business contexts.
• Methodological Interest: A proactive, eager‑to‑learn mindset with a foundational interest in change management and human dynamics.
• Collaborative Mindset: A strong, team‑oriented approach to supporting colleagues and Change Leads.

We seek a naturally curious and highly empathetic individual with great organisational skills. The ideal candidate is a team player, demonstrating high adaptability and a genuine passion for understanding human dynamics and is seeking to throw themselves at the complex and unknown. They are eager to develop their change management expertise to support the business as it embarks on an exciting and complex change journey.

Benefits

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare – Free annual healthcare check
• Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health & Wellbeing and Travel discounts
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Vodafone discounts
• On‑going training & development and career pathway

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!