Change Analyst

Talan Group

Greater London

On-site

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave, plus bank holidays

Private Bupa healthcare (subsidised)

Life Assurance (up to 4 times annual salary)

Matched pension contributions

Season Ticket Loan

Cycle to work scheme

Reimbursement of eye test and up to £50 towards glasses or contacts

Corporate gym rates

Employee Assistance Program

Monthly Social events

Summer and Christmas parties

Job summary

Talan Group is looking for a Change Analyst to join the team in Greater London. The role involves managing the change process within the GB energy market, engaging with stakeholders, and developing documentation for change proposals. The ideal candidate will have experience in the energy sector, exceptional analytical and communication skills, and a passion for delivering quality outcomes for consumers. The position offers a competitive salary and a comprehensive benefits package including healthcare and flexible working arrangements.

Qualifications

Demonstrable experience in the GB energy market in a relevant role.
Understanding of the regulatory framework for the GB energy market.
Experience developing solutions to complex operational and technical issues.

Responsibilities

Develop an in-depth understanding of Energy Codes and their impacts.
Provide advice and support to stakeholders in the change process.
Identify the impacts of Change Proposals on code products and stakeholders.
Analyse root causes and develop effective change solutions.
Produce accurate Change Proposal Plans with timetables.
Complete cost-benefit analysis and produce robust business cases.
Develop strong working relationships with other Code Managers.
Provide 2nd line support to resolve change management queries.

Job description

Job Description

The Role

The codes we support and operate in are at the heart of the regulation of the GB energy market, setting the standards for new and improved ways of working. Covering the complete breadth of the market, they have introduced a new model of cooperation and best practice for Code Management and delivery of a new digital, modern, and accessible, consumer‑centric code.

The Codes Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals in the Retail Energy Code (REC), Smart Energy Code (SEC) and Independent Gas Transporters’ (IGT) Unified Network Code (UNC) sectors. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes.

The Change Analyst will be responsible for the day‑to‑day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring products remain accurate and up to date.

Responsibilities

Develop an in-depth understanding of the Energy Codes, their products and the end‑to‑end impacts of these on industry stakeholders and consumers.
Provide advice and support to parties and stakeholders in understanding and engaging in the change process.
Identify the impacts of Change Proposals to code products, parties and service providers, consumers and other industry codes.
Analyse the root‑causes of issues and develop effective, proportionate and enduring change solutions in collaboration with other Code Manager Service Providers.
Produce comprehensive, accurate and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance and time‑sensitivity.
Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
Complete cost‑benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
Produce high quality change documentation to internal quality standards.
Develop and maintain strong, collaborative working relationships with other Code Managers and Code Manager Service Providers.
Provide 2nd line support to the service desk to resolve change management queries and assist with front line queries during busy periods.

Competitive salary plus excellent benefits package

Qualifications

Requirements

The successful candidate will be able to demonstrate the following skills, knowledge, and experience:

Required Experience
Demonstrable experience in the GB energy market in a relevant role.
Understanding of the regulatory framework for the GB energy market.
Experience developing solutions to complex operational and technical issues impacting a variety of stakeholder.

Required Skillset

Adept and versatile with the ability to understand and process vast, complex information.
Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
Analytical skills to identify the root‑cause of issues and develop optimal solution options.
Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non‑technical audiences.
A keen eye for detail and the highest standard of quality for themselves and others.
Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Additional Information

Diversity, Equity, and Inclusion commitments

Our commitment to sustainable and inclusive growth. As a socially responsible leader, Talan continually invests in sustainable growth, addressing both social and environmental challenges. We achieve this while preserving our core values and ensuring operational excellence for our clients. This commitment to excellence extends across all aspects of our Corporate Social Responsibility (CSR) initiatives.

For the past three years, through our 360 approach to social and environmental responsibility, we have been driving significant change and strengthening these principles within our corporate DNA. The solid foundations we've been building since 2021 are enabling our organisation to transform in a sustainable and positive manner.

Disability Inclusion

We recognise that the diversity of legislative and cultural frameworks for supporting individuals with disabilities requires the implementation of specific policies and a unique approach in each country where the Group operates. Talan is committed to strengthening its involvement in promoting the inclusion of people with disabilities by implementing dedicated support systems and raising awareness among our teams on these issues.

WHAT WE OFFER