Centre Swim School Lead

Better; Reading; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Values driven organisation

Learning & development

Pension schemes

Discounted gym membership for you and/

Career pathways

Health assurance

Discounts on retailers

Ride to work scheme

Eye care perks

Job summary

GLL is seeking a Centre Swim School Lead at Palmer Park to manage a dynamic swim school programme, oversee lesson quality and grow pupil numbers. You will inspire teachers, support in developing income and ensure high customer service standards.

We offer in-house training and opportunities such as train-the-trainer and STA Tutor programmes to help you advance your career in the leisure sector.

Qualifications

• Fully qualified swimming teacher.
• Hold a full Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).
• Experience as Lead Swimming Teacher or leading a team is desirable.
• Real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• CoursePro experience beneficial.

Responsibilities

• Support in growing and reviewing diverse Swim school programmes.
• Focus on Pupil progression and attainment.
• Drive sales and retention.
• Oversee and impact lesson delivery and quality.
• Manage, mentor and develop your team of Swimming Teachers.
• Assist with recruitment of new Teachers.
• Deliver first-class customer service.
• Deal with customer queries and complaints.
• Create a positive customer journey.
• Utilise marketing resources to promote products and engage customers and staff.
• Oversee the school swimming programme and pupil attainment.
• Engage in community agendas.

Skills

Qualified teacher

Level 2 certificate

Lead teacher experience

Customer service focus

Health & safety

Team player

CoursePro experience (beneficial)

Education

Level 2 Certificate in Teaching Swimming (STA/Swim England etc.)

Tools

CoursePro

Job description

GLL is looking for a Centre Swim School Lead to work at Palmer Park. The Centre Swim School Lead is the link between our customers, swimming teachers and the leisure centre team. You will be responsible for a centre swim school programme, including school swimming and all other swim school course products.

This key role provides administrative and technical support to the centre teams to ensure the smooth running of the lessons and high-quality, consistent level of customer service. Your role will bring organisation and structure to the swim schools as you lead and inspire your swimming teachers and support in growing the income and number of pupils learning to swim. This role offers a real opportunity to affect positive change .

You’ll no doubt be an experienced swimming teacher looking for the next stage in your career and be full of ideas of how to make things better. We’ll offer in-house training to support you with your role as well development opportunities such as ‘train the trainer’ and the STA Tutor training programme.

What you need:

• Be a fully qualified swimming teacher

• Hold a full Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).

• Experience in being a Lead Swimming Teacher or leading a team is desirable

• A real focus on customer service

• Passion and personality

• Knowledge of health and safety

• Be a great team player

• If you’ve worked with CoursePro, it would be beneficial but not essential.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

What you’ll do:

• Support in growing and reviewing diverse Swim school programmes

• Focus on Pupil progression and attainment

• Drive sales and retention

• Oversee and impact lesson delivery and quality

• Manage, Mentor and develop your team of Swimming Teachers

• Assist with recruitment of new Teachers

• Deliver first-class customer service

• Deal with customer queries and complaints

• Create an positive customer journey

• Utilise marketing resources to promote products and engage customers and staff

• Oversee the school swimming programme and pupil attainment

• Engage In community agendas

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation

• Learning & development to support career development

• Good Pension schemes

• Discounted gym membership for you and your partner.

• A full time permanent position – Change accordingly

• Industry leading rates of pay

• opportunity to join the GLL Society and have a say in how we are run plus associated social events

• Exclusive discounts on our villas in Portugal

• Exclusive discounts on our Ski chalets in Bulgaria

• Health assurance

• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

• Discounts across thousands of retailers (GLL Extras)

• 25% off Red Letter Days

• 25% off Buy A Gift

• 20% off GLL spa experience treatments and associated products.

• Ride to work scheme

• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

As a charitable social enterprise, we are different. Our purpose is to improve the physical, mental and social well being of local communities. We are looking for people with purpose who are aligned to our values:

• BETTER SERVICE: Better choice for all

• BETTER COMMUNITIES: Making a difference

• BETTER BUSINESS: Business that benefits the community

• BETTER PEOPLE: More than a job

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.