Centre Support Advisor

Borough of Havering; Romford; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in Romford seeks a Centre Support Advisor to deliver excellent customer service. Responsibilities include answering enquiries, enrolling learners, and providing administrative support. Experience in customer service and proficiency in Word and Excel are essential. This role requires flexibility and strong attention to detail, and a driving license is necessary. Full-time position, working evenings and weekends included.

Qualifications

• Must demonstrate English and Maths skills at level 2.
• Experience in customer services both in person and over the telephone.
• Ability to process payments from customers.

Responsibilities

• Answer enquiries via phone, face-to-face, and email.
• Enroll learners and handle financial payments.
• Provide administrative support to teachers and managers.

Skills

Customer service experience

English and Maths skills at level 2

Word and Excel proficiency

Excellent verbal and written communication

Attention to detail

Flexibility and independence

Job description

Centre Support Advisor – Salary – Grade 4 (31611 – 33987pa)

The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy so at times the work is pressurised but it is also interesting and offers variety. You will be answering enquiries on the telephone dealing with customers face to face and by email ensuring you deliver excellent customer service at all times. You will be enrolling learners making sure that you pay particular attention to detail and you will be taking financial payments so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting busy and varied role where no two days are alike so you must be able to respond flexibly to change and stay calm in busy situations.

Responsibilities and Requirements

Must be able to demonstrate English and Maths skills at level 2

Experienced in customer services both in person and over the telephone

Must have a high degree of skill and experience of Word and Excel (including the use of formulas)

Excellent keyboard skills

Have excellent verbal and written communication skills

Experience of working as part of a team

Experience of processing payments from customers

Experience of working in an education setting is desirable but not essential

Must have excellent attention to detail skills

Must be flexible and have the ability to work independently

Full driving licence and access to a car or alternative travel arrangement are necessary

Additional Information

We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

Please DO NOT attach a CV as this will not be considered.

We practise anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Job profile available upon request.

If you have any questions about the post please contact Natalie McAneny by email on [email omitted].

The closing date for the receipt of applications is 26 October 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been dated to be confirmed.

Required Experience: Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type: Full-Time

Experience: years

Vacancy: 1