Centre Operations & Customer Experience Lead

Belron UK Limited; Glasgow; On-site; GBP 28,000; Full time

Job summary

A leading automotive service provider in Glasgow is looking for a full-time Centre Coordinator. This role will focus on providing exceptional customer service, ensuring efficient operations, and collaborating with a supportive team. Ideal candidates will thrive in a busy environment, enhance customer experiences, and actively contribute to team success. Competitive salary of £28,000 plus bonuses and a comprehensive benefits package is offered.

Benefits

Generous bonus scheme

Up to 15% pension contributions

28 days annual leave

Qualifications

• Experience in customer service or a related field is beneficial.
• Ability to collaborate effectively with a team.
• Proficient in managing customers' expectations.

Responsibilities

• Deliver daily work plan for the Centre and monitor progress.
• Support service offerings of Value-Added Products.
• Carry out glass repairs and ADAS calibrations during busy periods.

Skills

Customer service

Efficiency

Organization

Job description

A leading automotive service provider in Glasgow is looking for a full-time Centre Coordinator. This role will focus on providing exceptional customer service, ensuring efficient operations, and collaborating with a supportive team. Ideal candidates will thrive in a busy environment, enhance customer experiences, and actively contribute to team success. Competitive salary of £28,000 plus bonuses and a comprehensive benefits package is offered.