Centre of Excellence Manager

Larbey Evans; City Of London; Hybrid; GBP 85,000 - 100,000; Full time

Job summary

A leading law firm in London is seeking a Centre of Excellence Manager to improve user adoption and experience. Responsibilities include overseeing post-implementation operations and leading initiatives to enhance organizational effectiveness. This role offers a salary up to £100,000, hybrid working, and generous employee benefits. The ideal candidate will manage user feedback, troubleshoot issues, and enhance integration of new technologies within the firm.

Benefits

Salary to £100,000

£100 monthly employee contribution

Free lunch every Wednesday

Discretionary bonuses

Responsibilities

• Oversee post‑implementation support operations to ensure successful adoption.
• Drive user adoption by implementing feedback mechanisms and usage tracking.
• Troubleshoot user‑reported issues and manage resolution workflows.
• Lead initiatives across departments to improve processes.

Job description

Centre of Excellence Manager

Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office. You will be responsible for overseeing the day‑to‑day operations of post‑implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices.

Benefits

• Salary to £100,000 + generous employee benefits
• £100 monthly employee contribution that can be used for lunch or other expenses
• Free lunch every Wednesday, discretionary bonuses, and more!
• 09 : 30-17 : 30 (Monday-Friday)
• Hybrid working (4 days in the office / 1 day WFH)

Key Responsibilities

• Oversee post‑implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated
• Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity
• Troubleshoot and triage user‑reported issues and customization requests, managing resolution workflows and escalating to business‑as‑usual (BAU) teams or vendors as needed
• Lead cross‑functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, ...