Centre Manager

NSX Adventure; England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training provided

First Aid training and qualification

Full board accommodation (meals provided)

On-site support 24/7

Year-round opportunities

Job summary

A summer language school provider in England seeks a Centre Manager for their Summer Schools. The role requires overseeing operations, managing staff, and ensuring a high-quality guest experience. Candidates must have strong leadership skills, empathy, and effective communication. The position includes on-site living and full training, with responsibilities spanning from safety management to delivering exceptional customer service. A passionate approach to teamwork and guest interaction is crucial for success.

Qualifications

• Experience managing a team and leading by example.
• Ability to oversee safe and effective operations at a summer school.
• Good communication skills for guest interaction and feedback.

Responsibilities

• Oversee effective operation of Summer Schools.
• Manage staff deployment and holiday allocations.
• Ensure health, safety, and security standards are met.
• Administer on-site petty cash system.
• Coordinate medical help when necessary.

Skills

Team player mentality

Empathy

Organisation

Job description

Are you a highly organised individual? Do you have experience working at a Summer School before? Do you pride yourself on being able to manage a team, leading by example?

If you answered yes to any of these, then you could be perfect as one of our ‘Centre Managers’ this summer! To be a member of Team NSX, you need to have:

• a team player mentality
• empathy

As a Centre Manager, you will oversee the effective operation of one of our Summer Schools. Your main priority will be to deliver a first-class customer experience for our clients from pre-arrival communication and on-site experience through to their departure and feedback.

Part of your responsibility will be to provide a safe working environment for your team and ensure company standards are always upheld; prioritising health, safety, security and safeguarding of our guests.

As Centre Manager, your team will look to you to lead from the front, instilling a positive, hardworking, respectful environment where everyone works together to offer the best experience for our customers.

You can expect:

• Full training provided
• First Aid training and a relevant qualification
• Full board accommodation (3 meals a day and a bed on-site)
• Variety – no two days the same
• On-site support 24/7
• To be considered for additional work around the year.

*Accommodation is on-site. This position requires you to live and stay on-site during employment. Our locations are based in Suffolk and Somerset.

What we expect from you?

Effectively manage the deployment of staff, managing the rota and holiday allocation.

To oversee guest information communicated prior to arrival, ensuring that the individual needs of groups and individuals has been incorporated into activity programmes and shared with the relevant people on-site.

Regularly seek out feedback from the guests on-site, resolving any problems/concerns raised while the guests are still present.

Carry out routine inspections to ensure all facilities are fit and safe for purpose.

Carry out pre-inspections prior to external audits and be a key representative of NSX ensuring that company and external requirements are met.

To ensure staff enthusiasm, motivation, safety and quality standards are being met and work with Head of Operations if any staff problems or disciplinary issues.

Adopt a leadership style that is appropriate and fair and coordinate an effective and happy staff team, motivating them to accomplish their job descriptions.

Any additional duties that may be required to maintain a quality service.

Take responsibility for an exceptional customer experience.

Manage own time and workload effectively to focus on best value activities.

To administer and monitor the on-site petty cash system.

In accordance with Company documentation, oversee the Health, Safety and Security of anyone on site under NSX responsibility and make the necessary day to day and long-term safety decisions to apply at your school.

Evaluate, maintain and communicate emergency and fire procedures at your school to all staff and clients.

To feed back to Head Office any suggestions, amendments or safety critical incidents or near misses.

To assist and coordinate treatment of any person requiring medical help.

If successful, you will be invited to attend an online interview. During this, we will use the opportunity to discuss your CV, the role, and where in Team NSX you might be best suited.

If you still think this role is for you, and we agree, you will be offered the position pending an enhanced DBS check and references.

Following a successful application, you will be invited attend mandatory training prior to the summer commencing, this may be online and/or in person.

About NSX

NSX is an independent summer language school provider with 2 centres across England. Our summer schools are open for 4 weeks during July and we have children aged 8 to 17 attending from all over the world for 2 week stays. During their 2-weeks, the children will participate in interactive English lessons, activities and sports, as well as embark on day trip excursions to local towns and cities.

We are professional, agile and inclusive, and our management team have been operating in the study travel industry for over 40 years. We pride ourselves on having a team culture, where the primary objective is to deliver a memorable experience for children with exceptional customer service.

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