Centre Management Assistant - Occupier Services - Milton Keynes

Colliers International EMEA; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading commercial real estate firm in Milton Keynes seeks a Tenant Liaison Coordinator to engage with tenants, manage health and safety protocols, and coordinate daily operations. The ideal candidate will have customer service experience, strong organizational skills, and proficiency in Microsoft Office. An opportunity to work in a dynamic environment supporting tenant needs and enhancing the operational experience awaits.

Qualifications

• Experience in receptionist, customer service, hospitality or event coordination roles preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Coordinate and schedule meetings and events.
• Oversee day-to-day operations of the Wellbeing Suite.
• Ensure health and safety compliance.
• Serve as liaison between tenants and management.
• Support Centre Management team as needed.

Skills

Customer service experience

Organizational skills

Multitasking

Communication skills

Proficiency in Microsoft Office

Job description

Company Description

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

Job Description

We are currently seeking a dynamic and proactive individual to join our team as a Tenant Liaison Coordinator for our Milton Keynes location. This role offers a unique opportunity to be the face of our prestigious commercial property while actively engaging with tenants, managing health and safety, fire risk, and coordinating various events and operational activities.

• Coordinated and scheduled meetings, appointments, and events, taking an active role in organizing and overseeing various activities within the building.
• oversee the day-to-day operations of the Wellbeing Suite.
• Follow process to ensure health and safety protocols, fire risk assessments, and procedures, ensuring compliance with regulatory standards and company policies.
• Act as a liaison between tenants, property management, and external service providers, addressing tenant concerns and fostering positive relationships.
• Deputise for the Centre Management Team in their absence, supporting the client and tenants with their requests.
• Support service providers and tenants to ensure that SLAs are met, audited, and measured on a monthly/6 monthly basis.
• Undertake building inspections to ensure areas are clean, presentable, and observed for any remedial maintenance works required.
• Provide support to the Centre Management team daily.
• Be flexible, supportive, and adaptable to the daily challenges.
• Actively participate in regular meetings, serving as a main point of contact for the Centre Management team.
• Record and address complaints in line with company policy.

Qualifications

• Previous experience in receptionist, customer service, hospitality or event coordination roles preferred.
• Strong organizational and multitasking skills with the ability to prioritize tasks and time effectively.
• Excellent communication and interpersonal abilities, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• A proactive attitude with a commitment to delivering exceptional service.

Additional Information

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010.

At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step-free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history.

Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity.

We are not engaging with recruitment agencies at this time. Unsolicited CVs will not be considered and treated as gifts.