Centralised Complaints Team Lead

The City of Edinburgh Council; City of Edinburgh; Presencial; GBP 41.000 - 48.000; Jornada completa

Descripción de la vacante

The City of Edinburgh Council is seeking a Team Leader for the Centralised Complaints function within Housing Services. The role leads a team responsible for receiving, logging, allocating, monitoring and closing complaints, ensuring a customer-focused service across Housing and Homelessness.

The successful candidate will oversee investigation, resolution and response to stage 1 complaints related to Housing Repairs, working with Operational teams to achieve effective outcomes and high

Formación

• Strong leadership and people management skills.
• Experience in complaints handling and customer service.
• Ability to drive change and improvements in service delivery.

Responsabilidades

• Receive, log, allocate, monitor and close complaints for Housing and Homelessness.
• Investigate, resolve and respond to stage 1 complaints relating to Housing Repairs.
• Provide day-to-day leadership, develop team members and monitor performance.

Descripción del empleo

The City of Edinburgh Council is seeking a Team Leader for the Centralised Complaints function within Housing Services. The role leads a team responsible for receiving, logging, allocating, monitoring and closing complaints, ensuring a customer-focused service across Housing and Homelessness.

The successful candidate will oversee investigation, resolution and response to stage 1 complaints related to Housing Repairs, working with Operational teams to achieve effective outcomes and high