Central Service Charge Team Manager

i-Jobs; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Central Service Charge Team Manager to lead a team focused on service charge management in Croydon. The role offers a hybrid working model and requires expertise in advanced Excel, financial skills, and a strong understanding of service charge frameworks. You will be responsible for motivating the team, improving data collection processes, and ensuring quality assurance in charge processes.

Qualifications

• Must understand residential and commercial service charge management.
• Must have advanced Excel skills and strong financial numeracy skills.
• Must possess organizational skills to manage tasks and meet deadlines.

Responsibilities

• Lead and motivate a support team for accurate service charge calculations.
• Improve data collection for better efficiency and accuracy.
• Ensure quality assurance in charge processes, including audits.

Skills

Understanding of residential and commercial service charge management

Knowledge of legal and statutory service charge frameworks

Advanced Excel skills

Strong financial and numeracy skills

Ability to interpret data and present findings clearly

High attention to detail

Organizational skills

Experience in people management

Job description

Central Service Charge Team Manager

Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Hybrid Working: 3 days remote, 2 days in the office (Tuesdays and Wednesdays)

Pay Rate: £30.22 Per Hour

Job Ref: OR18562

Job Responsibilities

• Lead and motivate a support team for accurate service charge calculations and issuing.
• Improve data collection for better efficiency and accuracyli>
• Coordinate data and annual processes within deadlines.
• Ensure quality assurance in charge processes, including audits and reporting.
• Work with different business areas to prepare service charge budgets and track expenses.
• Manage changes in service charge data, systems, and processes.
• Support system improvements for better service charge delivery.
• Develop procedures that comply with laws and contracts.
• Lead projects to enhance service efficiency and effectiveness.

Person Specifications

Must Have

• Understanding of residential and commercial service charge management.
• Knowledge of legal and statutory service charge frameworks.
• Advanced Excel skills.
• Strong financial and numeracy skills.
• Ability to interpret data and present findings clearly.
• High attention to detail.
• Organizational skills to manage team tasks and meet deadlines.
• Experience in people management with a focus on team collaboration.

Nice to Have

• Experience in giving effective feedback and promoting continuous learning.
• Skills in dealing with underperformance and using coaching management styles.
• Ability to manage induction and probation for new team members.
• Strategies for maintaining team stability, supporting wellbeing, and developing talent.
• Adaptability to ensure inclusive and valued team performance.

DISCLAIMER

By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with for the purpose of assessing your suitability. Please inform us if there are specific organizations or hirers to whom you do not wish your details to be disclosed.