Central Operations Manager - 9 Month Contract

Bluecrest Wellness; England; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A health intelligence company in Worthing is seeking a Central Operations Manager for a temporary maternity cover contract. This role involves managing daily operations for the support team, ensuring efficient communication and collaboration across remote staff, and implementing operational policies. Ideal candidates will have at least 2 years in operational leadership and possess strong analytical and communication skills. Salary is up to £40,000 per year plus a performance-based bonus.

Benefits

Performance-based bonus

Hybrid working arrangement

Opportunity for career development

Qualifications

• Minimum 2 years’ experience in a senior operational leadership role.
• Proven ability to lead geographically dispersed teams.
• Exceptional communication skills with strong stakeholder engagement.
• High-level analytical skills and ability to drive evidence-based decisions.
• Resilient and solutions-focused under pressure.

Responsibilities

• Oversee daily operations for the Field Support Team.
• Manage and support a diverse team, promoting continuous improvement.
• Monitor KPIs and quality metrics to identify trends.
• Implement operational policies and procedures.
• Prepare and present performance reports to senior leadership.

Skills

Leadership

Communication

Organizational planning

Stakeholder engagement

Analytical skills

Problem solving

Tools

Microsoft Office

Resource planning tools

Job description

Overview

Company: Bluecrest

Bluecrest is a health intelligence company focused on making high-quality, affordable health monitoring accessible to people in the UK and Ireland. The organization serves both individual customers and businesses, providing early detection and long-term health insights to support wellbeing.

Position: Central Operations Manager

Location: Worthing, West Sussex

Contract: Full time, Temporary – 9 Month fixed term contract / Maternity Cover

Salary: Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract)

Reporting: Led by Kim; oversees daily operations for the Field Support Team (Emily, Abbie, Tara, Issy) and the Resource Planner (Becca).

Overview: The role involves ensuring the efficiency and effectiveness of daily field team operations, remote workforce scheduling, and business processes. You will manage the support desk for a remote workforce, ensuring seamless communication, timely responses, and cross-team collaboration to maintain an excellent standard of care.

Your day-to-day duties

• Design, implement, and continuously review operational policies and procedures to improve efficiency and productivity.
• Lead and oversee daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant.
• Manage and support a diverse team, including remote and field-based staff, fostering accountability, collaboration, and continuous improvement.
• Monitor KPIs and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred.
• Collaborate cross-functionally with clinical, administrative, and compliance teams to align with strategic goals and regulatory requirements.
• Ensure compliance with relevant regulations and standards.
• Identify and mitigate operational risks; maintain incident reporting, risk assessments, and contingency planning.
• Champion continuous improvement initiatives and promote quality assurance and innovation in service delivery.
• Prepare and present operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans.
• Implement and manage tools and technologies to facilitate remote work and effective communication.
• Develop strategies to engage and motivate remote employees, fostering a positive and productive work environment.
• Resolve remote work challenges, including technology access, communication barriers, and service continuity issues.
• Ensure field support coverage 7 days a week, from 6am to 10pm, to uphold safe and responsive care delivery standards.
• Develop and implement resource planning strategies to optimise allocation of resources across the national team of over 140 staff.
• Forecast future resource needs and align workforce planning with business growth and project timelines.
• Maintain and optimise resource planning systems; ensure data accuracy and usability.
• Provide training and guidance on resource planning tools and processes to promote consistency and capability across teams.
• Prepare and present regular reports on resource utilisation and planning to senior management.
• Monitor and analyse resource utilisation to identify areas for improvement and ensure efficient use of resources.
• Participate in the on-call rota, providing operational leadership and support outside of standard working hours.

Hours and working pattern

• 37.5 hours per week
• Hours may fall between 6am and 10pm on any day; schedule varies by requirements
• On-call hours required on a rota basis
• Hybrid working – 2 days per week in the office (Tuesday and Wednesday)
• Full-time, temporary Maternity Cover contract – minimum 9 months with potential extension

Requirements

What we need you to have

• Minimum 2 years’ experience in a senior operational leadership role with strong people management and service delivery oversight
• Proven ability to lead geographically dispersed teams, including remote and field-based staff
• Exceptional communication and stakeholder engagement skills; ability to influence, negotiate, and build collaborative relationships across levels
• Advanced planning and organisational capabilities; experience managing complex, multi-site operations and resource allocation
• High-level analytical skills; ability to interpret data, identify trends, and drive evidence-based decision-making
• Resilient and solutions-focused; able to manage competing priorities and maintain service continuity under pressure
• Confident and professional communicator, with strong written and verbal skills
• Proficient in Microsoft Office and operational systems, including resource planning tools and performance dashboards
• Accountable and dependable with a strong sense of ownership and responsibility for outcomes and team performance

What we’d like you to have

• Experience in resource management or workforce planning within a healthcare or service-based environment is desirable
• Knowledge of digital tools that support remote work, operational efficiency, and team collaboration
• Experience contributing to CQC inspections or audits with understanding of regulatory expectations and evidence gathering

Other information

Ready to Take the Next Step?

If you believe your skills and enthusiasm could make a real impact at Bluecrest, we’d be thrilled to hear from you. After reviewing applications, a member of our recruitment team will reach out for an initial chat to get to know you and answer questions about the role, the team, or life at Bluecrest.

We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment of dignity and equality for all backgrounds, identities, and circumstances. Our employment practices are rooted in diversity, equity, and inclusion, and decisions are based on merit and role requirements. We celebrate individuality and encourage every team member to bring their whole self to work.

This commitment is part of our purpose and leadership approach.

Other Info

• Role is exempt from certain Rehabilitation of Offenders Act disclosures; applicants must disclose all convictions, cautions, and bind-overs
• Recruitment agencies should not contact us about this vacancy
• Any personal information will be handled in accordance with the company Privacy Policy
• We are unable to offer visa sponsorship for this position