Central Operations Manager - 9 Month Contract

Bluecrest Wellness; Crawley; Hybrid; GBP 40,000; Full time

Job summary

A health intelligence company in Crawley seeks a Central Operations Manager to oversee daily operations of the Field Support Team. The ideal candidate will possess strong leadership skills and experience managing remote teams. Responsibilities include streamlining operations and ensuring compliance. This role offers a competitive salary up to £40,000 with additional performance bonuses and various employee benefits.

Benefits

Performance-based bonus

Health assessments

Annual leave

Pension scheme

Discounted gym membership

Qualifications

• Minimum 2 years’ experience in a senior operational leadership role.
• Experience managing remote and field-based teams.
• Highly organized with a proven track record in managing complex operations.

Responsibilities

• Design and refine policies to boost productivity and service quality.
• Monitor KPIs and quality metrics to improve outcomes.
• Oversee national workforce planning for optimal resource allocation.

Skills

Leadership

Communication

Collaboration

Organizational skills

Data analysis

Tools

Microsoft Office

Resource planning tools

Job description

Company Description

At Bluecrest, we’re more than a health assessment provider - we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.

Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day.

We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Position

Central Operations Manager

Worthing, West Sussex

Full time, Temporary – 9 Month fixed term contract/Maternity Cover

Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract)

Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Emily, Abbie, Emily, Tara and Issy, and our Resource Planner; Becca.

Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.

You’ll be directly responsible for ensuring the efficiency and effectiveness of the field team daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.

If you’re ready to make a meaningful impact, then we’re ready for you.

What we can offer you in return

• A competitive salary of up to £40,000 per year*
• Performance based bonus of £5,000 per year (paid annually)*
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top! (pro rata for length of contract).
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!
• After qualifying period & subject to terms and conditions and/or eligibility and will be pro rata dependant on contract type or length of contract.

Your day-to-day duties will include

• Streamlining Operations: Design and refine policies and processes that boost productivity and service quality.
• Leading Teams: Inspire and support a diverse team—including remote and field-based staff—by fostering a culture of accountability, compassion, and continuous improvement.
• Driving Performance: Monitor KPIs and quality metrics to identify trends, improve outcomes, and ensure services are person-centred and well-led.
• Cross-Functional Collaboration: Work closely with clinical, compliance, and admin to align operations with strategic goals and regulatory standards.
• Ensuring Compliance & Risk Management: Maintain high standards of safety, compliance, and risk mitigation through robust systems and planning.
• Championing Innovation: Lead continuous improvement initiatives and embed quality assurance across all service areas.
• Reporting & Insights: Present clear, actionable performance reports to senior leadership, highlighting successes, risks, and opportunities.
• Empowering Remote Work: Implement tools and strategies that support effective communication, collaboration, and engagement across remote teams.
• Resource Planning: Oversee national workforce planning for 140+ staff, ensuring optimal resource allocation and future-readiness.
• On-Call Leadership: Participate in the on-call rota to provide operational support beyond standard hours.

The hours

• 37.5 hours per week
• Standard working hours for this role are Monday to Friday 8am – 4pm* as you will be supporting a team that works across a rota between the hours of 6am and 10pm Monday – Friday and 8am – 6pm weekends and bank holidays, flexibility is required with this role
• On call hours will be required on a rota basis for this role
• Hybrid – 2 days per week in the office (Tuesday and Wednesday)
• Full time, Temporary Maternity Cover contract – 9 months minimum with the possibility of extension.

Requirements

What we need you to have

• Minimum 2 years’ experience in a senior operational leadership role, demonstrating strong people management and service delivery oversight
• A confident leader with experience managing remote and field-based teams, driving performance and engagement.
• A strong communicator who builds trust, influences effectively, and collaborates across all levels.
• Highly organised, with a proven track record in managing complex operations and resource planning.
• Data-savvy, with the ability to analyse trends and make informed, strategic decisions.
• Calm under pressure, with a proactive, problem-solving mindset and a focus on service continuity.
• Clear and professional in both written and verbal communication.
• Tech-confident, with solid skills in Microsoft Office and operational tools like resource planning and performance dashboards.
• Reliable and accountable, with a strong sense of ownership and commitment to team success.

What We’d Like You To Have

• Background in resource planning or workforce management, ideally in healthcare or a service-led environment.
• Comfortable using digital tools that support remote working, team collaboration, and operational efficiency.
• Familiarity with CQC inspections or audits, with a good understanding of regulatory standards and evidence gathering.

Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you.

Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy — it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company’s Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position.