Central Administration Manager

VIVO Defence; Aldershot; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company in Aldershot is seeking an experienced Central Administration Manager. This role is pivotal in delivering housing maintenance and projects. You'll manage a team and ensure excellent customer experiences, with a focus on operational efficiency and continuous improvement. Strong operational experience in housing repair contracts and data analysis skills are essential. Benefits include a matched pension contribution, annual leave, and private medical cover.

Benefits

6% employee matched pension contribution

25 days annual leave

Single private medical cover

Life assurance 2x annual salary

Qualifications

• Proven experience in managing housing maintenance and repairs contracts.
• Comfortable working under pressure and managing competing priorities.
• Track record of driving continuous improvement and implementing innovative solutions.

Responsibilities

• Lead and develop a central administration team supporting the Accommodation contract.
• Oversee administration of compensation and claims processes.
• Drive consistent processes across service partners and operational teams.

Skills

Operational experience managing housing repairs

Excellent organisational skills

Strong communication skills

Data analysis skills

Microsoft Office applications

Job description

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location

Aldershot – on site role

Employment type

Permanent, Full time

Salary

Competitive

Job Overview

We are seeking an experienced and motivated Central Administration Manager to play a pivotal role in the ongoing delivery of a large, high‑profile Housing Maintenance and Projects contract within the UK Defence estate. This is a key leadership role within VIVO's Regional Service Centre, responsible for coordinating operational administration, managing performance of 4 admin staff and ensuring a consistently positive customer experience.

You will lead and develop a central administration team supporting the Accommodation contract. You will be accountable for driving consistent processes across service partners and operational teams, ensuring data accuracy, system integrity and effective workflow management. A core part of the role involves analysing daily performance data to inform operational decision‑making, reporting on contract performance and supporting continuous improvement initiatives.

You will oversee the administration of compensation and claims processes, manage dependencies and interfaces with the NAMS supplier and specialist providers, and support dispute resolution where required. Working closely with internal teams, service partners and key stakeholders, you will help prepare and manage unit moves, while building strong, sustainable relationships with both client and customers. Innovation, efficiency and customer satisfaction will be central to how services are delivered, with a strong focus on improving the lived experience for residents.

About you

You will bring proven operational experience managing housing repairs, maintenance and void preparation contracts within a fast‑paced, customer‑focused environment. You will be comfortable working under pressure, able to act decisively on urgent issues while maintaining high standards of customer care. A strong understanding of housing maintenance and/or hard services facilities management service delivery, site working practices and HSE compliance is essential.

You will be a confident communicator with excellent organisational skills, capable of managing competing priorities and leading a team to meet performance targets. Strong data analysis skills and experience using Microsoft Office applications are required, alongside a track record of driving continuous improvement and implementing innovative service solutions.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.