Centra Services Coordinator

London and Quadrant Housing Trust; Stretford; On-site; GBP 25,000; Full time

Job summary

A leading housing association in the UK is seeking a Central Services Coordinator to enhance the efficiency of its Estate Services team. The role involves acting as a primary contact for residents while managing various inquiries and scheduling work for operational staff. Candidates should be highly organized, possess strong IT skills, and have experience in customer service. The position comes with a competitive salary and a comprehensive benefits package.

Benefits

Excellent pension plan (up to 6% double contribution)

28 days Annual Leave plus Bank Holidays

Westfield Health Cash Plan

Non‑contributory life assurance

Up to 21 hours volunteering paid days

Lifestyle benefits

Employee Assistance Programme

Qualifications

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organizational skills with the ability to prioritize a busy workload.
• Strong IT skills including CRM systems and databases.

Responsibilities

• Act as the first point of contact for residents and internal teams.
• Manage queries and schedule work for on-site staff.
• Deliver excellent customer service across various channels.
• Monitor and audit data input from operatives.

Skills

Experience managing high-volume customer queries

Excellent organizational skills

Strong IT skills

Detail-focused approach

Confident communication skills

Proactive mindset

Understanding of safeguarding principles

Strong relationship-building skills

Tools

CRM systems

Databases

Outlook

Excel

Job description

Title: Central Services Coordinator

Contract Type: Permanent Full time 36.25 hours per week

Salary: £24,700 per annum

Grade: 4

Reporting Office: Manchester, Trafford

Persona: Office based from CleanStart office

Working Pattern: 8 to 4pm Monday to Friday

Closing Date: 22nd December at 9am

Interview Dates: 6th January 2026

Benefits include:

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non‑contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme
• Many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Cleanstart Team at L&Q:

Are you organised, proactive and great with people? Do you thrive in a fast‑paced environment where no two days are the same? We’re looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.

This is an ideal role for someone who enjoys multitasking, problem‑solving, and supporting operational teams to deliver excellent results.

By joining us, you’re not just stepping into an operational role — you’re becoming part of a company deeply committed to social impact.

L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award‑winning CleanStart programme (https://www.lqgroup.org.uk/cleanstart). CleanStart helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.

As part of Estate Services, you’ll play your part in a team that helps residents feel safe, supported and proud of where they live. You’ll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Act as the first point of contact for residents, staff, contractors and internal teams.
• Manage a high volume of queries, schedule work for our on‑site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.
• Work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.
• Deliver excellent customer service across phone, email, CRM and web channels.
• Schedule and prioritise work for site‑based operatives, ensuring tasks are completed efficiently and within agreed timescales.
• Monitor and audit data input from operatives, ensuring all records are accurate, up to date and compliant.
• Produce performance updates and highlight risks, issues or trends to Team Leaders and Operations Managers.
• Work collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
• Support Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
• Escalate safeguarding concerns, risks, or service failures in line with policy.
• Ensure all communication and record‑keeping meets our quality standards and reflects our L&Q values.

What you'll bring:

• Experience managing high‑volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
• Strong IT skills (CRM systems, databases, Outlook, Excel).
• A methodical and detail‑focused approach with a commitment to data accuracy.
• Confident communication skills across multiple channels.
• A proactive, solutions‑focused mindset with sound judgement.
• A understanding of safeguarding principles.
• Ability to build strong working relationships with a wide range of internal and external partners.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.