Census Test Area Operations Support

Alexander Mann Solutions; Newcastle upon Tyne; Remote; GBP 25,000 - 35,000; Full time

Job summary

Alexander Mann Solutions Ltd. partners with the Office for National Statistics to support a Census Test in Newcastle upon Tyne. This field-based leadership role supports the Area Manager, drives delivery, and coordinates CE operations with university stakeholders.

Travel across the assigned area is required, with full training and equipment provided. The role emphasizes strong organisational and communication skills, customer service excellence, and the ability to work independently within a

Qualifications

• Strong organisational and communication skills.
• Confident problem-solvers who can work independently.
• Excellent customer service professionals.
• Individuals comfortable using technology and supporting others with digital tools.
• Team players who thrive in a fast-paced operational environment.

Responsibilities

• Support the Area Manager, Team Leaders and Officers across the Household (HH) operation of your assigned area.
• Work with university stakeholders to set a Communal Establishment (CE) operation, then support teams to engage students living in local halls of residence. Coordinate operational activities and onboarding of teams.
• Help manage resources, reports and operational information.
• Support local engagement events and participation activities.
• Help drive delivery, ensuring field operations run smoothly and effectively.

Skills

Organisational skills

Communication skills

Problem solving

Customer service

Digital tools proficiency

Job description

ONS Census Test 2027 | Newcastle upon Tyne

Be at the heart of one of the UK's most important national projects.

The Office for National Statistics (ONS) is conducting an important large-scale Census Test in 2027. which will help shape the design and delivery of Census 2031.

AMS Skills Creation are working in partnership with ONS to hire an organised and self-motivated Area Operations Support Officer in Newcastle upon Tyne.

This is an opportunity to support operational leadership and play a key role in a large-scale field operation. You’ll help deliver a successful Census Test that will shape the future of the UK's next Census.

Why Join Us?

This is a unique opportunity to:

• Play a key role within a team delivering a project of national significance
• Help ensure communities are represented in future decision-making
• Develop and strengthen your leadership and operational management skills
• Gain valuable experience supporting and working with the UK's largest producer of official statistics.
• Receive comprehensive training and ongoing support.
• Be part of an inclusive, innovative team that helps shape future public services

What you'll do:

• Support the Area Manager, Team Leaders and Officers across the Household (HH) operation of your assigned area.
• Work with university stakeholders to set a Communal Establishment (CE) operation, then support teams to engage students living in local halls of residence. Coordinate operational activities and onboarding of teams
• Help manage resources, reports and operational information
• Support local engagement events and participation activities
• Help drive delivery, ensuring field operations run smoothly and effectively

This is a field-based leadership role. Travel within your assigned area will be required, with expenses reimbursed in line with ONS travel policies.

What you need to know:

• Contract assignment: 14th December 2026 to 31st May 2027
• Home-based with field travel across your allocated area
• Full training and equipment provided
• Driving may be required depending on location

Be Part Of Something Bigger

The Census helps shape decisions about public services, housing, transport, healthcare and education. By joining the Census Test team, you'll play an important role in ensuring communities are accurately represented and that future census operations are as effective as possible.

Help deliver a successful Census Test and make a lasting impact on how the UK counts its population in the future. If you're highly organised, enjoy supporting people, and want to contribute to a nationally significant programme, in a role that delivers real impact

We're looking for:

• Strong organisational and communication skills
• Confident problem-solvers who can work independently
• Excellent customer service professionals
• Individuals comfortable using technology and supporting others with digital tools
• Team players who thrive in a fast-paced operational environment

Essential requirementsTo be eligible, you'll need:

• Valid UK driving license and access to a vehicle, with proof of (Business Class 1 use) insurance (evidence of both must be provided before employment begins)
• To meet the eligibility criteria for Baseline Personnel Security Standard (BPSS). BPSS includes identity, right to work, employment history; and criminal record (unspent convictions) checks.
• A reliable wireless broadband connection at your home address
• To be available to travel to ONS Headquarters in Titchfield, Hampshire for 4-5 day week beginning 14th December