CDC Radiology Clerical Officer | Calderdale and Huddersfield NHS Foundation Trust

Calderdale & Huddersfield NHS Foundation Trust; Huddersfield; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a motivated individual for an administration role in Radiology. Responsibilities include managing patient appointments, providing clerical support, and ensuring data accuracy in a fast-paced environment. Strong communication skills and attention to detail are essential. The position involves flexible working at multiple locations, including evenings and weekends. This role is crucial for maintaining high-quality service to patients and healthcare professionals.

Qualifications

• Experience working in a customer focused environment.
• Knowledge of medical terminology is advantageous.
• Ability to handle verbal abuses professionally.

Responsibilities

• Manage appointments for Radiology and Phlebotomy.
• Provide clerical support to the Radiology Department.
• Greet and check in patients ensuring accurate data.

Skills

Excellent communication skills

Attention to detail

Ability to work under pressure

Teamwork

Job description

We are looking for an motivated person with excellent interpersonal skills and experience of working within a customer focused environment. Knowledge of medical terminology would be an advantage but is not essential as full training will be given.

You will be required to undertake a wide variety of administration duties including arranging Radiology and Phlebotomy appointments and reception work. You will also have to work to deadlines whilst maintaining data accuracy working in a pressurised environment.

A portion of this job will be at the new Halifax CDC at Broad Street Plaza and Huddersfield CDC at the university. This will involve some evening and weekend working.

You should have excellent communication skills, together with the ability to work as part of a multidisciplinary team. An excellent telephone manner and attention to detail are essential and the awareness for strict confidentiality at all times.

Working as part of the Radiology Administration team, the post holder will be required to provide efficient and clerical support to the Radiology Department including community sites.

To work as part of a team providing a high-quality service to patients, visitors and colleagues within the Radiology Department.

To be the first contact at Radiology reception desk and on the telephone for all service users. Book patients’ appointments for diagnostic purposes in line with the office booking rules and using the electronic diary. Be flexible and rotate between tasks and sites.

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.

To work flexibly on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas in accordance with the team rota.

• To work in the Community Diagnostic Centres at Halifax and Huddersfield. This work may involve some long days or weekend working
• Work in the Radiology Appointment Centre to arrange appointments for all modalities using the CRIS electronic diary
• Attend the reception areas, giving a polite reassuring and professional service to all our service users
• Maintain effective working relationships with all grades of staff
• Greet patients in a welcoming friendly manner, book patients into the department confirming that records of the patient’s details are accurate and up to date. Ensuring amendments are made on EPR/CRIS where necessary in real time. Direct patients to the correct waiting areas
• Have a clear understanding of appointment procedures and book appointments in person, via telephone or post. Ensure the correct patient appointment letter is processed
• Check patients waiting times, ensuring appointments are booked within waiting time targets; ensuring patients are not breaching any targets
• Support the booking of Radiology appointments that are made outside of the Radiology Appointment Centre, for example Fluoroscopy, Interventional, Isotopes, General X Rays
• To arrange patient transport using the online booking system, as required
• To arrange interpreters, as and when required
• Maintain confidentiality at all times
• To remain calm always and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner
• Participate, as directed in various tasks which support the daily patient flow and operations of the Radiology department
• Co-operate in performance improvement activities, as required; embrace any new changes
• Display excellent communication skills. Act in a professional manner with sensitivity and discretion both face to face with service users and on the telephone
• Distribute incoming post within the Department, and ensure outgoing post is dealt with timely
• Ability to work on own initiative and make decisions within written guidelines, sometimes without references to others
• Responding to the patient alarm system (on CRIS), as required
• To assist the Radiology Admin Manager with training of new staff members and to shadow/mentor them as part of their induction and training programme
• To offer advice and support to colleagues
• To provide cover for colleagues in the department for sickness, annual leave etc at unexpected/excessively busy times, thereby ensuring the smooth running of the service
• To deal with telephone queries both internal and external from our service users whilst exercising judgement, to ensure that all relevant personnel are given the necessary information
• A wide knowledge of a range of administration duties, together with an understanding of medical terminology
• To operate IT systems to record patient information, maintaining good quality of data and housekeeping duties
• Distribution of diagnostic imaging reports to other departments within the Trust and other service users as per guidelines
• To highlight any Health and Safety issues to the Radiology Admin Manager
• To fill out incident forms when the need arises
• Ensure all policies, procedures and Trust regulations are applied as appropriate

This advert closes on Friday 19 Dec 2025