CCTV Technical Support Engineer

LUQ Recruitment; Aylesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technical recruitment agency in Aylesbury is seeking a Technical Support & Small Works Engineer to respond to customer service desk tickets and provide remote support. This full-time role involves diagnosing issues, mentoring engineers, and assisting with sales system design. Candidates should have a strong background in IP Networking and security products. The position offers a salary between £30,000 and £45,000, with benefits including company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• Able to technically mentor and instruct engineers.
• Extensive knowledge in installation and fault finding of Security and Fire Systems.
• Proven track record in leading technical activity.
• Extensive technical experience.

Responsibilities

• Receive and respond to inbound customer support tickets.
• Resolve issues and repairs remotely via software.
• Attend emergency call outs during working hours.
• Assist field engineering teams with technical queries.
• Mentor and instruct engineers in technical matters.

Skills

Technical mentoring

Troubleshooting

Organizational skills

Knowledge of security products

IP Networking

Job description

Full job description Technical Support & Small Works Engineer Security Location : Aylesbury

Purpose of the Role (Overview)

The Technical Support & Small Works Engineer will be responsible for responding to customers service desk tickets and requests for support / rectification.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Much of this role will be carried remote from the customers site.

This engineer will also be responsible for carrying out adhoc callouts for diagnostic and small / repair works.

The role will also include supporting our field engineering team and to share the wealth of knowledge that they will bring.

Key Responsibilities

• Receive and respond to inbound customer support tickets.
• Resolve as many of the above / diagnose issues and repairs required remotely via software available.
• Attend emergency call outs during working hours.
• Take out of hours emergency queries as part of our rostered on-call team.
• Assist our field engineering teams with in-depth technical queries.
• Technically mentor and instruct engineers.
• To assist the sales teams with system design.
• Identify where upselling a more modern solution will be the most appropriate way to ensure our customers have a resilient solution in place.
• Ensure that the customer requirements are appropriately managed.
• Support and where appropriate lead engineering meetings with the customer and key stakeholders, including preparation of documentation.
• Quickly identify potential problems / issues and work to resolve these, escalating as appropriate.

Outline of Competencies

• Be technically adept and knowledgeable across a wide range of security products.
• Have an extensive knowledge of IP Networking.
• Have a logical approach to troubleshooting & able to employ best repair methods.
• Good organisational skills

Qualifications and Experience required

• Able to technically mentor and instruct engineers.
• Extensive knowledge and capability in the installation and fault finding of Security and Fire Systems.
• A proven track record in leading technical activity.
• Extensive technical experience.
• Working knowledge / experience with Fire would be beneficial, but not essential.

Key Measures

• Efficient rectification / resolution of customer support requests within allocated timeframes / SLAs.

Job Types

Full-time, Permanent

Pay : £30,000.00-£45,000.00 per year

Benefits : Company pension On‑site parking

Experience : IP Networking : 3 years (required) Security and Fire : 5 years (required)

Work Location : In person