CCTV Tech Support Engineer: Field & Remote Diagnostics

Johnson Controls; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global provider of integrated performance solutions is seeking a CCTV Technical Support Engineer to provide comprehensive technical support for CCTV systems. Responsibilities include assisting with installations, ensuring customer satisfaction, and performing remote diagnostics. Candidates should have a vocational qualification in electronics or a related field, along with technical experience and a willingness to travel internationally over 30%. Advanced English skills are required. Competitive compensation and attractive benefits are offered.

Benefits

Life and accident insurance

Flexible Remuneration

Professional development opportunities

Qualifications

• Technical education in electronics, information technology, or electrical engineering is required.
• Experience with EAS and RFID technology is preferred.
• Willingness to travel internationally over 30% is necessary.
• Advanced English proficiency is a must.

Responsibilities

• Provide technical support for CCTV systems commissioning and maintenance.
• Assist with installation and maintenance of CCTV technologies.
• Ensure customer satisfaction through effective support processes.
• Download and share CCTV footage for investigations.
• Conduct remote diagnostics for CCTV health checks.
• Provide remote support and resolution for CCTV faults.

Skills

Logical problem-solver

Hands-on approach

Strong communication

Excellent troubleshooting

Education

Vocational upper secondary qualification in electronics, IT, or related

Job description

A global provider of integrated performance solutions is seeking a CCTV Technical Support Engineer to provide comprehensive technical support for CCTV systems. Responsibilities include assisting with installations, ensuring customer satisfaction, and performing remote diagnostics. Candidates should have a vocational qualification in electronics or a related field, along with technical experience and a willingness to travel internationally over 30%. Advanced English skills are required. Competitive compensation and attractive benefits are offered.