CCTV Service Engineer

Johnson Controls; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology company based in the United Kingdom is seeking a Field Technical Service professional to provide technical support for EAS, RFID, and CCTV solutions. Responsibilities include installation, maintenance, and troubleshooting at customer sites. Candidates should have a background in related industries, technical experience in EAS and RFID, and a willingness to travel. The position offers competitive compensation, benefits, and opportunities for career development.

Benefits

Competitive compensation package

Life and accident insurance

Flexible remuneration options

Qualifications

• Previous experience in a related industry.
• Previous technical experience in EAS and RFID technology.
• Full driver’s license and willingness to travel.

Responsibilities

• Support the sizing, installation, maintenance, and operation of technological resources.
• Provide technical support for all products at customer sites.
• Develop and test new solutions, create manuals and product guides.
• Perform technical support for company systems and services.
• Handle Level 2 incident resolution and troubleshooting.
• Support field technicians with technology installation and maintenance.
• Analyse new product launches and train teams on product deployments.
• Drive customer satisfaction through comprehensive support.

Job description

Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey. Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences. What you will do As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You'll need strong problem‑solving abilities and a customer‑focused mindset.

Responsibilities

• Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
• Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
• Develop and test new solutions. Create manuals and product guides.
• Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
• Handle Level 2 incident resolution and troubleshooting.
• Support field technicians with technology installation and maintenance according to business strategies.
• Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
• Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.

Qualifications

• Previous experience in a related industry.
• Previous technical experience in EAS and RFID technology.
• Full driver’s license and willingness to travel.

Benefits

• Johnson Controls provides a competitive compensation package based on your qualifications and experience.
• Benefits include life and accident insurance, plus Flexible Remuneration options for tax‑advantaged services such as medical insurance, childcare vouchers, and meal allowances.

Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment. Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we'll help you build a unique career path. As a team member, you'll have the opportunity to make real impact. The world is waiting for you, and so are we.