CCTV Operator / Controller / Control Room Security Officer

AWD online; Horley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A security services company in the UK is looking for a CCTV Operator / Controller. Your role will involve monitoring CCTV systems and responding to incidents, ensuring high standards of service. A Valid SIA License and a Full Driving License are necessary due to the site's remote location. The ideal candidate should have excellent observational skills and customer service experience.

Qualifications

• Must hold a Valid SIA Licence.
• Full Driving License and Own Vehicle required due to location.
• Flexible and adaptable to work rotating shift patterns.
• Experience in customer service and control room.

Responsibilities

• Monitor CCTV cameras and alarms.
• Maintain records of all incidents.
• Ensure security of control room equipment.
• Respond to service calls and feedback.

Skills

Excellent observational skills

Communication skills

IT and computer literacy

Customer service skills

Job description

JOB OVERVIEW

We have a fantastic new job opportunity for a CCTV Operator / Controller / Control Room Security Officerwho has a high attention to detail, the ability to handle various issues in a calm, professional and proactive manner

Working as a CCTV Operator / Controller / Control Room Security Officer you'll be crucial in maintaining safety by monitoring CCTV and alarm systems, recording incidents, and managing access control.

This vital role involves operating control room systems, handling calls, and notifying relevant personnel of incidents.

As a CCTV Operator / Controller / Control Room Security Officer you'll also be responsible for validating and logging staff / contractor entries to gas sites, responding to emails, and conducting camera / perimeter checks.

If you have excellent observational skills, a strong sense of responsibility, and are committed to high standards of service and compliance, we want to hear from you.

DUTIES

Your duties as a CCTV Operator / Controller / Control Room Security Officer include :

• Monitor CCTV cameras and alarms
• Keep and maintain suitable and sufficient records of all incidents
• Maintain the security of the CCTV Control and equipment rooms at all times
• Operate and monitor the control room systems
• Take calls and inform / act accordingly
• Notify the police and other authorised persons / organisations of incidents
• Maintain and store correctly records, relevant to the execution of the system
• Log and report faults and incidents
• Monitor access control and validation, intercom systems
• Ensure professional quality of service delivery and compliance with legislative requirements.
• Answer service calls from staff, contractors etc
• Record staff or contractors entering gas sites, validate and record on ARC logbook
• Ensure that staff or contractors have site access for that appropriate site
• Check and respond to emails
• Acknowledge any alarms received and take appropriate action
• Record any new faults found on the system and email appropriate service provider
• Camera and Perimeter checks on sites
• Arm and disarm gas sites once camera and perimeter checks have been complete

CANDIDATE REQUIREMENTS

• Must hold a Valid SIA Licence
• must a Full Driving License and your Own Vehicle as the site is in a remote location with no access to public transport
• Flexible and adaptable to work rotating shift patterns
• Customer service and control room experience
• Excellent communication skills
• Excellent verbal and written English
• IT and computer literate
• Good customer service skills