CCTV Operator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security solutions provider in Manchester is seeking a professional for CCTV Monitoring and Analysis. Responsibilities include analyzing footage, handling customer calls, and maintaining accurate records. The ideal candidate will have excellent communication and customer service skills, able to remain calm during incidents. The role operates on a 4-on, 4-off shift pattern, offering competitive salary and comprehensive benefits.

Benefits

Competitive salary

25 days annual leave

Comprehensive pension plan

Employee assistance program

Career development opportunities

Qualifications

• Ability to deal with serious incidents professionally.
• Knowledge of customer interaction protocols.
• Experience in maintaining confidentiality.

Responsibilities

• Analyze CCTV footage and respond to incidents.
• Handle calls from customers and record events accurately.
• Escalate unresolved issues to supervisors or team leaders.

Skills

Excellent communication skills

Customer Service skills

Calm under pressure

Attention to detail

Proactive attitude

Tools

CCTV systems

Database management

Job description

Job Details

Location: Manchester, United Kingdom
Job Type: Full time
Contract: Permanent & Full Time
Working Hours: 2 days (7am–7pm), 2 nights (7pm–7am), 4 off
Shift pattern: 2 days, 2 nights, 4 off

What you will do

In this role, you will analyze CCTV footage from customers' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill – working on a 4‑on, 4‑off shift pattern.

What we offer

• Competitive Salary reflecting your skills and experience.
• Flexible Leave Entitlement: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to up to 35 days.
• Comprehensive Benefits including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts with high street brands, cycle‑to‑work scheme, and discounts on Johnson Controls security products.
• Career Development: extensive opportunities for growth and advancement.

How you will do it

Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock. You will work a shift pattern of two 12‑hour days, two 12‑hour nights, then 4x off. You will pro‑actively respond to remote video on a priority basis. Answer incoming telephone calls from both our internal and external customers and follow company procedure to ensure resolutions. Maintaining customer confidentiality at all times is essential in this role.

What we look for

Required

• Excellent communication skills
• Customer Service skills
• Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
• Customer focused with a proactive, can‑do attitude.
• High levels of concentration and attention to detail is crucial.

Preferred

• SIA CCTV license
• Some knowledge of IT
• Industry experience

About the Company

Johnson Controls helps drive the outcomes that matter most by making buildings smarter. Through a full range of systems and digital solutions, we make your buildings safer, more comfortable, more efficient and, ultimately, more sustainable. We have been making buildings smarter since 1885, with a portfolio of building products, technologies, software and services that transform the environments where people live, work, learn and play.