CCTV Operator

Govia Thameslink Railway; Crawley; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

75% off travel on other TOCs

Discounted Oyster Card

Family-friendly leave policies

StarHub discounts

Job summary

Govia Thameslink Railway is seeking a CCTV Operator for the Rail Operating Centre at Three Bridges. You will coordinate responses to incidents across the network using CCTV, support security forces, and ensure accurate records and compliance with CCTV codes of practice.

The role emphasizes vigilance, timely communication, and maintaining equipment to meet franchise targets while delivering high-standard service for staff and customers.

Qualifications

• Experience with CCTV or security environments preferred.
• Strong communication and reporting skills.
• Ability to work to codes of practice and maintain records clearly.

Responsibilities

• Attend shifts on time and prepared to work.
• Coordinate incident responses using CCTV and available tools.
• Communicate with security forces and emergency services as needed.
• Maintain accurate records and evidence materials for court.
• Ensure CCTV equipment is functioning and report faults promptly.
• Support CCTV teams in various duties as required.

Skills

Tactful communication

Written & verbal communication

Analytical thinking

System monitoring & improvement

Job description

Rail Operations Centre (ROC Three Bridges)

GTR are recruiting a CCTV Operator based out of our Rail Operating Centre, Three Bridges

This is a great opportunity for an individual with a proven track record to work for one of the country's busiest and award-winning rail companies.

Purpose of role:

To use CCTV to co-ordinate a response to any incidents that may arise on the GTR network. Use available tools to expedite the response time to and improve the efficiency of dealing with incidents on the network.

Provide support and reassurance to staff and customers and reduce the perception of crime. Comply with all relevant legislation to protect the business interests of GTR and the rights of individuals. Report any CCTV faults in a timely manner.

Key Accountabilities:

• To attend duty on time and in a fit state to carry out duties.
• Co-ordinate response to incidents detected on the network or reported via staff/zero harm.
• Utilise airwave radio for effective communication with security forces.
• Liaise with emergency services and provide regular updates to stakeholders.
• Maintain clear and accurate records.
• Undertake daily checks to test the functionality of all CCTV cameras recording all faults and initiating rectification with our maintainer to meet the franchise targets.
• To operate all equipment and cameras in compliance with the CCTV code of practice
• Produce and maintain detailed records or evidential material required in a clear, legible, accurate format. This includes management records, evidence records, and witness statements to a standard acceptable as evidence in court.
• Maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written verbal or by any other means.
• Ensure all equipment is functioning correctly, carry out equipment checks as required, and to inform immediately all required personnel of all faults found.
• Deal with all stakeholder enquiries in a professional and courteous manner.
• Assist all CCTV teams in all aspects of their role.

Knowledge:

• Knowledge of the purpose of CCTV systems

Skills:

• Ability to deal tactfully and effectively with a wide range of people.
• Good written and oral communication skills
• Good analytical skills
• Ability to monitor, maintain and improve present systems and practices.

Experience:

• Previous experience in a similar environment, preferably with CCTV

What we can offer you

• Final salary pension
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
• StarHub– our great benefits package which, for example, includes discounts with many retailers.

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.”

Nathaniel Owen
Station Manager

“I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.”

“I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!”

Zoey Hudson
Head of Talent, Diversity and Inclusion

“Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first‑hand how tough it can be to find work once you’re out of it.”

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”