CCTV / Fire Control Operator

Securitas UK; Broughton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security services provider in Broughton seeks a Security Operational Centre Agent. You'll manage emergency calls, coordinate incident responses, and ensure safety by handling security tools like CCTV. The ideal candidate has 1-2 years of experience, a CCTV licence, and excellent teamwork and communication skills. This role offers a variety of benefits and opportunities for growth.

Benefits

Dental Plans

Pension Plan

Cycle to Work

Qualifications

• Right to work in the UK with a 5-year checkable history and pass a high level of security clearance.
• 1-2 years experience in a Security Operational Centre role.
• Advanced computer skills and ability to handle projects responsibly.

Responsibilities

• Manage medical emergency calls and incidents.
• Handle fire alarm notifications and mobilise the Fire and Rescue Service.
• Conduct thorough investigations for on-site incidents using CCTV.

Skills

Teamwork

Initiative

Communication skills

Organisational skills

Multi-tasking

Education

CCTV licence

Full UK Driving Licence

Basic first aid certification

Tools

CCTV

Access control software

Job description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes :

• Emergency Call Handling : Expertly manage medical emergency calls and incidents, responding professionally and swiftly to alert Incident Responders across sites
• Fire Alarm System Management : Handle fire alarm notifications and mobilise the on‑site Fire and Rescue Service efficiently
• Aerodrome Emergencies : Notify and mobilise resources for aerodrome emergencies
• Agency Coordination : Mobilise County Fire and Rescue Service and other agencies as needed or per SOPs
• Out‑of‑Hours Emergency Calls : Handle emergency calls for customers and other business areas during out‑of‑hours
• CCTV Vigilance : Perform regular camera checks with a focus on accuracy and vigilance. Report any camera faults promptly
• Incident Investigation : Conduct thorough investigations for on‑site incidents using CCTV and access control software. Ensure quality and timely presentation of information
• Training and Flexibility : Be open to undertaking new training across SOC functions to meet customer and workload demands
• Ad Hoc Duties : Carry out additional tasks as requested by your Supervisor / Manager

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for :

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have :

• Right to work in the UK, 5 year checkable history and pass a high level of security clearance
• CCTV licence
• Full UK Driving Licence
• Basic first aid certification
• 1 – 2 years experience of working in a Security Operational Centre role
• Advanced computer skills
• Ability to be an effective team member and able to multi‑task
• Considerable knowledge of security operations and procedures
• Ability to write routine correspondence, including logs and reports
• Excellent organisational, customer service and communication skills
• Handle projects responsibly and have a flexible approach

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity : We see potential in every person and situation.

People : We open our eyes to all that’s good.

Purpose : We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try out hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business. You, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment.
• HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost‑effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24 / 7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.