CCTV Controller

Manchester Arndale; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company in Stockport is seeking a CCTV Controller to oversee the operation of the CCTV system and ensure site security. The role requires effective communication and incident management skills, along with the SIA CCTV/Door Supervisor License. This position offers a unique shift pattern of 4 on, 4 off. Applicants must have the right to work in the UK and demonstrate problem-solving abilities in a dynamic environment.

Qualifications

• You must have the right to work in the UK.
• SIA – CCTV/Door Supervisor License is required.
• Understanding of ACT Awareness and SCaN for CCTV Operators.

Responsibilities

• Ensure clear communication and transmission of relevant information.
• Follow correct escalation process for incidents.
• Proactively operate the CCTV system and maintain accurate records.
• Implement emergency procedures according to the Incident and Emergency Plan.

Skills

Problem-solving skills

Effective verbal and written communication skills

Tools

CCTV System

Intruder/Panic Alarms

Fire Alarm System

BMS

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shit Pattern: 4 on, 4 off 19:00hrs to 07:00hrs

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Key Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

Ideal Candidate Qualities

• You must have the right to work in the UK
• SIA – CCTV/Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem‑solving skills
• Effective verbal and written communication skills

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.