CCTV Controller

Manchester Arndale; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a CCTV Controller in Cambridgeshire and Peterborough to ensure the safety and security of the site. Responsibilities include operating the CCTV system, maintaining logs, and effective incident handling. Candidates must have the right to work in the UK and hold an SIA CCTV/Door Supervisor License. This role offers opportunities for professional development and is part of an inclusive workforce.

Qualifications

• You must have the right to work in the UK.
• SIA – CCTV / Door Supervisor License required.
• ACT Awareness certification is necessary.
• Must have SCaN for CCTV Operators.

Responsibilities

• Ensure clear communication and information accuracy.
• Deploy security resources effectively during incidents.
• Maintain and document all activities professionally.

Skills

Problem-solving skills

Effective verbal and written communication skills

Tools

CCTV system

Fire alarm system

Intruder/Panic Alarms

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Key Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

Qualifications & Requirements

• You must have the right to work in the UK
• SIA – CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem‑solving skills
• Effective verbal and written communication skills

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.