CCTV & Control Centre Operator

Mitie; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading security firm is seeking a CCTV Operator to join its Safety & Security Control Centre in Basingstoke. This pivotal role involves monitoring CCTV cameras across the railway network, logging incidents, and liaising with emergency services to ensure safety. Ideal candidates will possess strong situational awareness, experience in control room operations, and the ability to handle sensitive footage. The role offers a competitive hourly rate of £14.10 and a dynamic work environment.

Benefits

Competitive hourly rate

Opportunity for training and development

Dynamic work environment

Qualifications

• Must have CCTV Licences.
• Ability to work with sensitive and sometimes disturbing footage.
• Experience in control room operations.
• Strong prioritization skills and calm under pressure.

Responsibilities

• Monitor CCTV cameras for suspicious activity.
• Log and communicate with Rail Community Officers.
• Deploy RCOs and address incidents with police.
• Maintain communications within SSCC chat group.
• Liaise with emergency services as needed.

Skills

Strong situational awareness

Confident use of the phonetic alphabet

High attention to detail

Experience in CCTV monitoring

Understanding of data protection laws

Job description

Job Title: CCTV Operator - Safety & Security Control Centre (SSCC)
Location: Basingstoke, Campus Site Office
Salary: £14.10 / Per Hour

CCTV Licences: Must

Join a Critical Safety Role in the Heart of the Railway Network

We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.

This is a pivotal role in ensuring the safety and security of staff, passengers, and railway infrastructure.

Important Note

Please be aware: As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.

Key Responsibilities

• Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
• Log, track, and communicate daily with Rail Community Officers (RCOs) via radio—documenting their movements and locations accurately.
• Deploy RCOs and address incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
• Maintain clear and prompt communications via SSCC chat group—ensuring Management team is updated on all incidents.
• Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
• Complete Safety & Security App forms for incidents reported by guards or train drivers—automatically submitted to BTP for investigation.
• Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.

Essential Skills & Requirements

• Strong situational awareness and the ability to remain calm during high-pressure incidents.
• Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
• High attention to detail with accurate record-keeping using spreadsheets and communication logs.
• Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
• Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
• Clear understanding of data protection laws and protocols—no mobile recording of footage allowed.

Why This Role Matters

As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers—and guide SWR Management during routine and emergency scenarios.

You will be a key part of a dynamic and mission‑critical team, interacting with law enforcement and operational leaders daily.

Why Join Us?

• Competitive hourly rate of £14.10
• Opportunity to work in a dynamic, fast‑paced environment.
• Training and development opportunities to support career growth.Be part of a team that values safety, professionalism, and excellence.

If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!