CCTV & Control Centre Operator

Mitie Cleaning & Hygiene Services; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK is seeking a vigilant CCTV Operator to monitor surveillance cameras and ensure the safety of railway infrastructure. Key responsibilities include logging suspicious activity and coordinating with law enforcement. The ideal candidate should possess strong situational awareness and experience in CCTV monitoring. This role offers a competitive hourly rate of £14.10 and opportunities for career growth.

Benefits

Competitive hourly rate

Dynamic work environment

Training and development opportunities

Qualifications

• Strong situational awareness during high-pressure incidents.
• Confident use of the phonetic alphabet.
• High attention to detail with record-keeping.

Responsibilities

• Monitor CCTV cameras for suspicious activity.
• Communicate with Rail Community Officers via radio.
• Coordinate incidents with British Transport Police.

Skills

Situational awareness

Radio communication protocols

Attention to detail

Record-keeping

Calm under pressure

CCTV monitoring

Job description

Better places, thriving communities.

Job Title: CCTV Operator – Safety & Security Control Centre (SSCC)

Location: Basingstoke, Campus Site Office

Salary: £14.10 per hour

CCTV Licences: Must

Join a Critical Safety Role in the Heart of the Railway Network

We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth. This is a pivotal role in ensuring the safety and security of staff, passengers, and railway infrastructure.

Important Note

As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.

Key Responsibilities

• Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
• Log, track, and communicate daily with Rail Community Officers (RCOs) via radio—documenting their movements and locations accurately.
• Deploy RCOs and elevate incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
• Maintain clear and prompt communications via SSCC chat group—ensuring the Management team is updated on all incidents.
• Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
• Complete Safety & Security App forms for incidents reported by guards or train drivers—automatically submitted to BTP for investigation.
• Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.

Essential Skills & Requirements

• Strong situational awareness and the ability to remain calm during high‑pressure incidents.
• Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
• High attention to detail with accurate record‑keeping using spreadsheets and communication logs.
• Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
• Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
• Clear understanding of data protection laws and protocols—no mobile recording of footage allowed.

Why This Role Matters

As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers—and guide SWR Management during routine and emergency scenarios. You will be a key part of a dynamic and mission‑critical team, interacting with law enforcement and operational leaders daily.

Why Join Us?

• Competitive hourly rate of £14.10
• Opportunity to work in a dynamic, fast‑paced environment
• Training and development opportunities to support career growth
• Be part of a team that values safety, professionalism, and excellence

Apply Now

We’re looking for a motivated and responsible security professional. If you’re interested, please submit your application today.

Mitie

We are Mitie, UK’s leading facilities management and professional services company, delivering services to a wide range of clients including banks, government sites, hospitals, and schools.