CCTV and security engineer

ASEL GROUP; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic service organization in the Greater London area is seeking an Area Service Engineer. This role involves managing service and maintenance requests, being part of an out-of-hours call rota, and showcasing ASEL’s commitment to exceptional customer service. The ideal candidate will possess a solid understanding of security systems and have a friendly demeanor to build strong customer relationships. Competitive salary and numerous benefits are offered.

Benefits

Competitive base salary

Overtime opportunities

Comprehensive training and development

Perkbox rewards platform

Employee of the month scheme

Flexible wage access

Employee Assistance Programme

Progression opportunities

Qualifications

• Solid understanding of CCTV, intruder, access control, and fire systems.
• Commitment to continuous learning, with ongoing training provided by ASEL.
• Friendly and approachable demeanor with strong relationship-building skills.

Responsibilities

• Manage service calls within your allocated area at all times.
• Communicate effectively with supervisors about outstanding issues.
• Promote ASEL’s values and maintain professionalism while working.

Skills

Understanding of CCTV systems

Knowledge of intruder systems

Familiarity with access control systems

Understanding of fire systems

Relationship building

Job description

We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out‑of‑hours on‑call rota, ensuring that our customers receive exceptional service 24/7. This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing ASEL with pride and approachability.

What You’ll Do

• Manage the service area: take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
• Communicate effectively: keep your line manager or supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
• Promote ASEL’s values: be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
• Collaborate: work closely with the Service Team to complete any other reasonable duties in a timely and efficient manner, ensuring the smooth operation of your designated service area.
• Maintain professionalism while troubleshooting and resolving client issues.
• Adhere to SLAs and strive to provide first‑call solutions.
• Maintain a positive image for ASEL through your appearance and conduct.
• Keep your service vehicle well‑maintained and clean.

Qualifications

• A solid understanding of CCTV, intruder, access control, and fire systems.
• A commitment to continuous learning, with ongoing training in company‑specific procedures and other relevant areas provided by ASEL.
• A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.

Benefits

• Competitive base salary based on experience, plus overtime opportunities.
• Participation in a 1 in 6 call‑out rota.
• Comprehensive training and development opportunities in a supportive environment.
• Perkbox recognition – rewards and discount platform.
• Apprenticeship program.
• Employee of the month scheme (£50 reward).
• 110 % Club of outstanding performers – large prizes and monetary rewards.
• WageStream – flexible wage application allowing early wage access.
• EAP – Employee Assistance Programme.
• Progression opportunities within the company.

Equal Opportunities Employer: ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. All individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitude, and ability.