CCM Change Technology Product Owner

Direct Line Insurance Group; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading UK insurance provider is seeking a CCM Change Technology Product Owner in Bristol to manage product features and drive delivery effectively within a hybrid working model. Candidates should have SME understanding of Channels Platforms, and experience with Agile frameworks like Scrum and tools like JIRA. The role offers excellent benefits including a pension scheme, annual bonuses, and support for work-life balance.

Benefits

9% employer contributed pension

Annual company bonus of up to 10%

50% off home motor and pet insurance

EV car scheme

Generous holidays

Qualifications

• SME understanding of the relevant Channels Platforms ecosystem.
• Practical experience applying Agile delivery frameworks.
• Ability to lead minor and support major platform releases.

Responsibilities

• Own and manage squad delivery backlog in line with business priorities.
• Plan and manage squad sprint cycles to deliver multiple initiatives.
• Ensure change is successfully delivered through effective planning.

Skills

Agile delivery frameworks

Stakeholder management

Translation of technical concepts

Tools

JIRA

Confluence

MSP

Job description

CCM Change Technology Product Owner

Bristol Doncaster Leeds or London - Hybrid (2 days a week in the office)

Full Time Permanent Position

DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of DLG or thinking about joining us you’ll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.

What you’ll be doing

In this role you’ll take ownership of developing and delivering small change and product features that support wider initiative deliveries across our Channels Platforms. You’ll typically lead a Channels Squad – either operating as a shared service across Value Streams (such as SmartComms or Billing Centre) or focusing on developing and delivering feature capability within a specific Value Stream (for example Digital or Contact Centre UI change & development). Working closely with Business Owners, Engineering and Architecture leads you’ll be responsible for turning business outcomes into real solutions and ensuring change is delivered effectively, safely and in line with governance standards.

Reporting directly to the Lead Technology Product Owner you’ll:

Plan and manage Squad sprint cycles to deliver multiple initiatives and small change activities simultaneously

Own and prioritise the Squad delivery backlog in line with agreed business and technology priorities

Translate business outcomes into delivery requirements and solution designs avoiding over‑engineering while championing incremental iterative delivery

Define requirements using agile frameworks such as User Story Mapping, Epics, Features, user story writing and prototyping while managing JIRA and associated toolsets

Ensure change is successfully delivered through clear User Story definition, effective test coverage and robust deployment planning

Lead and oversee end‑to‑end Squad delivery cycles ensuring features are delivered to meet agreed business outcomes

Take ownership of minor platform releases ensuring they meet governance and quality standards while supporting the planning and delivery of major releases

Act as the primary point of escalation for the Squad / Platform team managing key admin activities including time‑sheeting, cost allocation and release/out‑of‑hours support

Proactively manage risks and issues putting in place effective mitigations and escalating in line with programme governance

Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.

What you’ll need

SME understanding of the relevant Channels Platforms ecosystem with the ability to translate both technical engineering concepts and Business Owner target outcomes into a common language

Practical experience applying Agile delivery frameworks (e.g. Scrum, Kanban, large-scale programme delivery) and using associated tools (e.g. JIRA, Confluence, Planview, MSP)

Experience in planning and managing squad delivery backlogs and sprint cycles to deliver business outcomes efficiently

Ability to lead minor and support major platform releases ensuring adherence to governance, quality standards and deployment plans

Strong stakeholder management skills capable of balancing competing priorities and driving clarity across business and technical teams

Benefits

We recognise we wouldn’t be where we are today without our colleagues so we offer excellent benefits designed to suit your lifestyle :

9% employer contributed pension

Annual company bonus of up to 10%

50% off home motor and pet insurance plus Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way

Generous holidays

Buy‑as‑you‑earn share scheme

Employee discounts and cashback

Plus many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Hours : 35 hours

Closing Date : Monday 22 September