CCBU Assistant

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the West Midlands is seeking a Payments Officer to support timely payments in the social care services sector. The ideal candidate will have experience in payments processing and excellent customer service skills. Responsibilities include managing invoices, financial assessments, and queries from service users. This role requires attention to detail and the ability to work effectively with figures.

Qualifications

• Experience of working in a payments or charging service, ideally in the public sector.
• Experience of dealing with people and organisations in person, by telephone and in writing.
• Ability to take and receive calls and communicate confidently.

Responsibilities

• Undertake payments and raise invoices for social care services.
• Check invoices and payment schedules for providers and deal with queries.
• Undertake financial assessments for people accessing social care services.

Skills

Ability to work with figures accurately and quickly

Well-developed customer service skills

Education

4 GCSEs grade A to C including English Language and Mathematics or equivalent

Tools

Excel

Word

Job description

The role is key within the CCBU payments section to support the team to ensure payments are made in a timely manner. The role requires the officer to investigate queries and contact the providers and social care staff to resolutions. The team makes approximately £12m in payments per month, to the care providers on behalf of social care teams. Processing payments daily, receiving returns that are checked to the approved service on the system and recording actual activity with the system to ensure the sum to be paid is correct. The team works to timetabled schedules over the month that are staggered to enable the small team to process and make a timely payment.

Responsibilities

• undertake payments and raise invoices for people accessing social care services
• check invoices and payment schedules for providers and deal with queries
• undertake financial assessments for people accessing social care services via telephone or in person, and assist with all elements of income collection as required
• deal with customer/provider queries via telephone, in person or email as required

Qualifications

• Experience of working in a payments or charging service (ideally in the public sector); finance background essential.
• Ability to work with figures accurately and quickly.
• Ability to use and interrogate general ledger systems; good use of Excel and Word.
• Ability to take and receive calls and communicate confidently and professionally over the phone or in person with service users.
• Well-developed customer service skills.
• 4 GCSEs grade A to C including English Language and Mathematics (or equivalent qualifications).
• Experience of dealing with people and organisations in person, by telephone and in writing.
• Use of computer systems.

Additional Information

Closing date: 5 January 2026

Planned interview date: week beginning 19 January 2026

For an informal discussion, please contact Deb Hathaway on 07387 525818 or email at [e-mail].

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications; therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

To facilitate a disability application or if you experience a problem whilst applying, contact the Resourcing Team on 0121 569 3300 or via e‑mail at [e-mail].

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs. Click here to find out more about our One Team Framework: Values and Behaviours https://www.sandwell.gov.uk/WeAreSandwell/asc/working-adult-social-care. https://www.sandwell.gov.uk/WeAreSandwell/council/story. #WeAreSandwell