CC 4hr FTC

The Body Shop international limited; Newcastle upon Tyne; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading beauty retailer in Newcastle upon Tyne seeks a dedicated Consultant to support the store management in driving sales and providing exceptional customer service. You will engage with customers, offer expert product advice, and uphold company values. The ideal candidate is passionate about beauty and has strong interpersonal skills with flexibility for various shifts.

Qualifications

• Customer service experience is ideal.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Offer expert advice to customers on products.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty and retail

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

Your role in a nut-shell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality