CBS Adviser - People Services

4695 Broadford; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (32 with service)

Pension with employer contributions (≈

onsite gym access

Staff discount

Wellbeing resources

Cycle-to-work

Job summary

Co-op is seeking a CBS Adviser to join the People Services team in Manchester. You will split your time between home and office in a hybrid role, delivering high-quality telephone, administrative and systems support to colleagues and external customers.

The role focuses on delivering excellent customer service, maintaining HR knowledge, and contributing to the effectiveness of the Colleague Contact function within CBS.

Qualifications

• Experience in telephony environment or HR-related support.
• Strong communication skills and ability to handle sensitive information.
• Good IT skills and confidence using Microsoft Office applications.

Responsibilities

• Respond to queries professionally and sensitively.
• Provide high-quality telephony and administrative support to colleagues.
• Build and maintain relationships with key partners across CBS and wider business.
• Identify opportunities to improve processes and ways of working.
• Help meet team KPIs and support the Colleague Contact function.
• Seek mentorship from experienced colleagues and demonstrate outstanding customer service.

Skills

Organisational skills

Telephony experience

HR experience

Communication skills

Tools

MS Office

Job description

CBS Adviser - People Services

£25,430 plus great benefits (Work Level 6C)
Permanent, full-time (37.5 hours a week)
Manchester city centre. In this role you'll work in a hybrid way - splitting your time between home and the office (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy )

We're looking for an Adviser to join the People Services function within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

Why this role matters

In this role you'll help colleagues across Co-op and our external customers get the support they need by delivering high-quality telephone, administrative and systems support. Through every interaction, you'll play an important role in creating a positive experience and keeping our people connected to the services they rely on, while building valuable HR knowledge and experience across our Co-op.

What you'll do

• Respond to queries and deal with requests professionally and sensitively

• Provide a high-quality telephony and administrative support to our colleagues

• Build and maintain relationships with key partners across the CBS and the wider business

• Spot opportunities to improve processes and streamline ways of working

• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function

• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• Great organisational skills with a high level of attention to detail

• Experience working within a telephony environment and/or HR experience

• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality

• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)

• 28 days holiday (rising to 32 with service) plus bank holidays

• A pension with up to 10% employer contributions

• Access to a subsidised onsite gym (at our Manchester HQ)

• 30% discount on Co-op products and 10% off other brands

• Stream - early access to a percentage of your pay as you earn it

• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice

• 24/7 colleague support service

• Training and support for your development and career progression

• Cycle-to-work scheme

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.