CAU Booking Clerk - General Surgery - Kent & Medway ICS

NHS; Pembury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent NHS Trust in the UK is looking for a General Surgery Booking Clerk. The role includes booking outpatient appointments, managing waiting lists, and assisting patient queries in a supportive environment. Applicants should possess good customer care skills, a GCSE education level, and be computer literate. This is an excellent opportunity for gaining experience within the NHS. The salary ranges from £24,937 to £26,598 annually, pro-rata based on hours worked.

Benefits

At least 27 days of annual leave plus public/bank holidays

Membership in the NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Awareness of National Patient Access targets is preferred.
• Previous healthcare administration experience would be an advantage.
• Knowledge of Trust Access Policy is helpful.

Responsibilities

• Booking outpatient appointments and managing waiting lists.
• Helping with patient queries as part of a busy department.
• Working closely with team members and clinicians.

Skills

Customer care experience

Computer literate

Excellent telephone manner

Education

Good education (to GCSE level)

Good level of written & spoken English

Tools

Patient Centre or similar systems

Job description

CAU Booking Clerk - General Surgery - Kent & Medway IC

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway IC.

We are looking for a General Surgery Booking Clerk on a permanent contract.

This is an excellent opportunity to gain experience within our CAU Booking team. Booking outpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The General Surgery service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

You will be working closely with other team members, medical secretaries, clinicians and management team to ensure patients are managed appropriately.

Main duties of the job

You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policyand the 18-week RTT pathway guideline.

Previous healthcare administration would be an advantagebut not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our General Surgery team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south‑east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X‑ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working? We are a flexible working‑friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Job responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Qualifications

• Good education (to GCSE level)
• Good level of written & spoken English

Experience/Knowledge

• Awareness of National Patient Access targets
• Knowledge of Patient Centre or similar systems
• Knowledge of Trust Access Policy

Skills

• Computer literate and appropriate keyboard skills
• Customer care experience
• Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year per annum pro‑rata