CattleEye Customer Success Manager

GEA Group; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology firm in Belfast is looking for an experienced professional to manage the Technical Operations team. This role focuses on customer onboarding, training sessions, and leading a Customer Success team. The ideal candidate should have experience in the agricultural livestock industry and knowledge of SaaS practices. Strong interpersonal and project management skills are essential for success.

Qualifications

• Experience within the agricultural livestock industry, preferably dairy.
• Experience leading and managing a team.
• Proficient in a range of CRM tools used in SaaS businesses.

Responsibilities

• Manage the Technical Operations team and oversee customer onboarding.
• Lead the Customer Success team for strong client relationships.
• Plan and deliver training sessions for distributors.

Skills

Customer success in a SaaS environment

Project management of installation projects

Data analytics tools (e.g., Microsoft Power BI)

Excellent interpersonal and presentation skills

Understanding of the dairy industry

Education

Honours degree in Agricultural or Technology related subject

Tools

CRM tools and processes

Microsoft Office Suite

Job description

Responsibilities / Tasks

• Manage the Technical Operations team, overseeing the project management of customer onboarding, coordinating remotely with the installation team, and ensuring successful ongoing system performance on each dairy site.
• Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational.
• Plan and deliver training sessions for distributors worldwide, ensuring they are equipped to install and support theCattleEye product within their territories.
• Conduct regular remote demonstrations of system features, clearly communicating how the functionality delivers value at farm level.
• Monitor client system usage against predefined KPIs and provide regular reporting to the management team.
• Contribute to future product and process development by feeding customer and operational insights into the product roadmap.
• Perform data analysis on CattleEye system outputs and on-farm data to address and resolve customer queries.
• Maintain oversight of customer retention metrics, including tracking KPIs such as customer churn.

Your Profile / Qualifications

• Honours degree in Agricultural or Technology related subject (desirable)
• Experience within the agricultural livestock industry preferably dairy (desirable)
• Experience of customer success in a SaaS environment
• Project management experience of on farm (or similar) installation projects
• Experience leading and managing a team
• Fully conversant with a range of CRM tools and processes used in SaaS businesses
• Experience of data analytics tools such as Microsoft Power BI
• An understanding of the dairy industry
• Proficient user of MS office suite
• Excellent interpersonal, presentation and customer relationship skills

Did we spark your interest?

Then please click apply above to access our guided application process.