CattleEye Customer Success Manager

GEA; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a qualified individual to manage the Technical Operations team and oversee customer onboarding. The role involves leading the Customer Success team, planning training sessions for global distributors, and monitoring client system performance. Ideal candidates should possess experience in the agricultural sector and have a strong customer relationship skill set. This position offers a full-time contract and is essential for ensuring product functionality and client satisfaction.

Qualifications

• Experience in the agricultural livestock industry, preferably dairy.
• Experience in customer success in a SaaS environment.
• Project management experience of on-farm installation projects.
• Experience leading and managing a team.

Responsibilities

• Manage the Technical Operations team for customer onboarding projects.
• Lead the Customer Success team for client relationships.
• Plan and deliver training sessions for global distributors.
• Monitor client system usage against defined KPIs.

Skills

Bidding

Business Solutions

ABAP

Business Operations

Business Sales

Corporate Marketing

Education

Honours degree in Agricultural or Technology related subject

Tools

Microsoft Power BI

CRM tools in SaaS

MS Office Suite

Job description

Responsibilities / Tasks

Manage the Technical Operations team overseeing the project management of customer onboarding coordinating remotely with the installation team and ensuring successful ongoing system performance on each dairy site.

Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational.

Plan and deliver training sessions for distributors worldwide ensuring they are equipped to install and support the CattleEye product within their territories.

Conduct regular remote demonstrations of system features clearly communicating how the functionality delivers value at farm level.

Monitor client system usage against predefined KPIs and provide regular reporting to the management team.

Contribute to future product and process development by feeding customer and operational insights into the product roadmap.

Perform data analysis on CattleEye system outputs and on-farm data to address and resolve customer queries.

Maintain oversight of customer retention metrics including tracking KPIs such as customer churn.

Your Profile / Qualifications

Honours degree in Agricultural or Technology related subject (desirable)

Experience within the agricultural livestock industry preferably dairy (desirable)

Experience of customer success in a SaaS environment

Project management experience of on farm (or similar) installation projects

Experience leading and managing a team

Fully conversant with a range of CRM tools and processes used in SaaS businesses

Experience of data analytics tools such as Microsoft Power BI

An understanding of the dairy industry

Proficient user of MS office suite

Excellent interpersonal presentation and customer relationship skills

Did we spark your interest

Then please click apply above to access our guided application process.

Required Experience

Manager

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Full-Time

Experience: years

Vacancy: 1