Catering Supervisor - Broadgreen Hospital | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public health trust in Liverpool seeks a Catering Supervisor to oversee both patient and retail catering services. The role involves managing staff, ensuring compliance with policies, and maintaining high hygiene standards. Ideal candidates will possess previous supervisory experience and catering qualifications. This position offers the opportunity to implement changes in service delivery in a dynamic environment, contributing to the care of our communities.

Qualifications

• Previous supervisory experience in a busy catering environment required.
• Prepared to study for Level 3 catering qualification.

Responsibilities

• Supervise patient and retail catering service.
• Manage staff rotas and training.
• Ensure compliance with health and safety practices.
• Handle customer complaints effectively.

Skills

Supervisory experience

Effective communication

Budget management

Training ability

Education

Catering qualifications ideally NVQ Level 2

Job description

Role Overview

The Catering Department at LUHFT are responsible for both patient and retail catering at the Broadgreen Hospital. This posts are to supervise both these areas. The successful candidate will need to ensure all policies and procedures are followed and be responsible for the daily service we provide to patients and customers. There is an expectation that supervisors will be able to manage and support catering assistants and able to communicate effectively to all staff and visitors.

Key Responsibilities

1. First line staff management.
2. Organising staff rotas.
3. Staff training, appraisals.
4. Implementing new menus and systems.
5. Ensuring the required paperwork is completed including food orders, HACCP sheets.
6. Working towards a budget and managing staffing levels including sickness.
7. Ensuring the rotas are covered; allocation of work to catering assistants; liaise with management to ensure continuity of service in the event of major staff shortages; prioritize urgent requests; authorise overtime within the allocated budget.
8. Training of staff in basic job skills under the direction of Management.
9. Training of health and safety, including cascade training and the monthly toolbox training, ensuring that the staff are compliant with mandatory training including COSHH; making arrangements for staff to attend training.
10. Toolbox training: ensure that staff are trained and record the information on the appropriate documents on the computer; get involved with the development of toolbox training sheets.
11. Carry out staff appraisals.
12. Cooperate on matters of health and safety and ensure that all staff comply with current Health and safety practices.
13. Ensure that all staff carry out their duties to the required standard as determined by Management; identify and resolve staff performance problems; highlight issues with management.
14. Under the direction of management, authority to give informal disciplinary warnings.
15. Report any issues with staff that do not comply with Aintree values.
16. Maintaining Trust standards of hygiene at all times, including personal cleanliness, working practices and food handling practices; ensure that the unit complies with the departments HACCP policy and ensures that the necessary documentation is completed.
17. Basic food preparation; ensuring that food presentation and portion control is of the required standard at all times.
18. Handling customer complaints in conjunction with Management; completing all the relevant documentation.
19. Visit patients to discuss complaints, special diets and comments; feed back to head chef/management.
20. Carry out ward visits as per the HACCP policy; talking to nursing staff and patients.
21. Develop the department, implementing changes and make proposals for changes in working practices.
22. Reporting any structural and mechanical defects, and the need for repair.
23. Supervision and instruction of the cleanliness of their allocated areas and associated equipment and materials.
24. Promoting the sales of goods within the retail outlets.
25. Ensuring that Audit procedures are adhered to within the department.
26. Responsible for the stock and stock control within your designated area; highlighting potential problems to management.
27. Everyone employed by the company is required under Sections 7 and 8 of the Health and Safety at Work Act 1974 (HASAWA) to take reasonable care for the safety of themselves and others.

Required Qualifications and Experience

The successful candidate will have previous supervisory experience and will have worked in a busy catering environment. They will have catering qualifications ideally NVQ Level 2 and be prepared to study for Level 3.

About the Trust

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Additional Information

For roles at Liverpool Women’s, visit their careers page.

Closing Date

This advert closes on Wednesday 3 Dec 2025