Catering Supervisor

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 23,000 - 29,000; Full time

Job summary

East and North Hertfordshire NHS Trust is recruiting a Catering Supervisor to support high-quality, cost-effective catering for patients, staff and visitors. You’ll work with the Food Production Team to deliver a reliable retail service across hospital outlets.

The role requires supervision experience in large-scale catering, strong English communication, and a commitment to food safety and efficient operation. Flexible pattern and organisational skills are essential.

Qualifications

• Level 2 Food Hygiene Certificate is essential.
• Supervisory skills are essential.
• Significant experience in supervising large groups of staff is essential.
• Experience in large scale catering retail service is essential.
• Experience in hospital catering environment is desirable.

Responsibilities

• Supervise the team to prepare, order, cook, store and serve food for staff and visitors to retail outlets.
• Coordinate with the Food Production Manager to maintain adequate staffing levels and meet service needs.
• Provide supervision, direction and support in the preparation and service of retail units.
• Maintain high levels of customer service both internally and externally.
• Ensure stock and staffing levels stay within budget as set by the Food Production Manager.
• Comply with Food Safety Management System, HACCP and COSHH.

Skills

Supervisory Skills

Good command of English

Organisational skills

Ability to work unsupervised

Ability to work to deadlines

Education

Level 2 Food Hygiene Certificate

NVQ Level 3 Hospitality Supervision or equivalent

Level 3 Food Hygiene Certificate

First Aid Certificate

Tools

Microsoft Office

Job description

Here at East and North Hertfordshire Teaching NHS Trust

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

Our values

We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Catering Supervisor who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will work in close liaison with the Food Production Team to deliver a high quality, cost effective and efficient service consistently for patients, visitors and staff.

To cater for ad-hoc functions as required. As Catering Supervisor you would be responsible for the security of the department with the opening and locking up of the retail areas ensuring all equipment has been turned off.

The post holder will be responsible for providing staff with supervision, direction and support in the service of retail products for patients, staff, and visitors to the hospital.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Supervise the team to prepare, order, cook, store and serve food for staff, and visitors to the retail outlets.

Co-ordinate with the Food Production Manager to ensure that adequate staffing levels are maintained, ensuring the allocation of staff duties always meets the needs of the service and work specifications.

To provide staff with supervision, direction and support in the preparation and service of retail units.

Always maintain and monitor good levels of customer service both internally and externally.

Ensure that stock and staffing levels are kept within budget as set by the Food production Manager.

Comply with Food Safety Management System, HACCP and COSHH.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Level 2 Food Hygiene Certificate
• Supervisory Skills

Desirable criteria

• NVQ Level 3 Hospitality Supervision or equivalent Criteria 3
• Level 3 Food Hygiene Certificate
• First Aid Certificate

Previous Experience

Essential criteria

• Significant experience in supervising large groups of staff
• Significant and relevant experience in large scale catering retail service
• Previous work in a catering environment
• Working as part of a team

Desirable criteria

• Previous work in a hospital catering environment

Skills

Essential criteria

• Must have a good command of the English language
• Literacy and numeracy
• Good personal organisational skills, required to organise rotas, shifts, menus, duties etc.
• Basic Food preparation skills
• Ability to work to deadlines
• Ability to use basic Microsoft office packages
• Ability to handle stressful situations
• Post holder has the ability to prioritise daily work tasks
• Post holder has the ability to work unsupervised

Knowledge

Essential criteria

• Post holder to have an understanding of current catering methods
• Post holder to have a keen interest in developing self and others

Other Requirements

Essential criteria

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact