Catering Supervisor

Chartwells Independent; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development programmes

Digital GP & wider healthcare benefits

Exclusive travel discounts

Shopping discounts at major retailers

Cinema discounts

Cash rewards for purchases

Wellness and mindfulness classes

Discounts for friends and family

Job summary

Restaurant Associates in Manchester is seeking a Front of House Supervisor to lead the staff restaurant and hospitality services, ensuring exceptional guest experiences and high operational standards.

You will supervise the Front of House team, oversee service setup, maintain displays and cleanliness, verify allergen information, and support training, events and client meetings with a proactive, welcoming leadership style.

Qualifications

• Previous supervisory experience within contract catering or events.
• Confident leader with strong people management and communication skills.
• Organised with attention to detail and high standards.
• Hands-on, proactive and collaborative team player.
• Passionate about food, hospitality and guest experiences.

Responsibilities

• Lead the daily operation of the staff restaurant and deliver an outstanding guest experience.
• Motivate and inspire Front of House team to consistently deliver excellent service.
• Oversee restaurant setup and ensure presentation-ready service areas.
• Maintain food displays, counters and service areas to high standards.
• Label foods accurately and verify allergen information using the purchasing system.
• Monitor compliance with food safety and health & safety procedures.
• Support training records, rota planning and day-to-day communication.
• Contribute to seasonal colleague engagement initiatives and community events.
• Support meetings, conferences and client events with professional delivery.

Skills

Staff supervision

Customer service

People management

Food safety awareness

Communication skills

Job description

Front of House Supervisor
Contract Catering | Manchester
Staff Dining & Hospitality

As Front of House Supervisor, you will support in delivering the day-to-day operation of our vibrant staff dining restaurant and hospitality services. You will play a key role in ensuring exceptional customer service, maintaining the highest operational standards, and creating a welcoming environment for every guest.

Key Responsibilities

• Leading the daily operation of the staff restaurant, ensuring efficient service and an outstanding guest experience.
• Lead, motivate and inspire the Front of House team to consistently deliver exceptional customer service.
• Oversee the daily setup and smooth running of restaurant service, ensuring all areas are presentation‑ready.
• Maintain food displays, counters and service areas to the highest standards of cleanliness, merchandising and food presentation.
• Produce accurate food display labels and verify allergen information using the in-house purchasing platform.
• Monitor compliance with food safety, health and safety, and company procedures, ensuring all standards are consistently met.
• Support team development by assisting with training records, rota planning and effective day‑to‑day communication.
• Help deliver a seasonal programme of colleague engagement initiatives, including Surprise & Delight activations, community events and collaborative projects with the wider GREWE team.
• Support the hospitality operation, ensuring meetings, conferences and client events are delivered professionally and efficiently.

Skills, Experience & Attributes

• Previous supervisory experience within a contract catering or events environment.
• A confident and approachable leader with excellent people management and communication skills.
• Strong organisational skills with a keen eye for detail and a commitment to high standards.
• Enthusiastic, dependable and hands‑on, with a proactive, can‑do approach.
• Passionate about food, hospitality and delivering memorable customer experiences.
• Comfortable working in a fast‑paced environment and adapting to changing business needs.
• A collaborative team player who builds positive relationships across all levels of the business.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!